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Job Description
Role & responsibilities:
- Monitoring and assessment of Call Centre Associates for both inbound and outbound calls.
- Providing regular feedback to associates as per their calls measurement
- Assists in providing standard weekly and monthly reporting within predetermined reporting parameters.
- Participates in call calibration exercises.
- Offers suggestions for process improvement to foster exceptional customer experience.
- Maintains overall objectivity in supporting consistent and superior customer service.
Preferred candidate profile:
- Minimum 1 year of experience in call auditing and quality assurance.
- Graduate / Post Graduate
- Command on MS Office
- Good communication skills
- Good Analytical ability
Interested candidates can share their resumes at Azhar.uddin@careinsurance.com
Skills
Call AuditCall MonitoringQuality AnalysisCall CalibrationMonitoringQuality AuditAuditingCallingAssuranceAuditingProcess ImprovementQuality AssuranceReportingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Care Health Insurance Limited is an Indian standalone health insurance company founded in 2012 as Religare Health Insurance and rebranded to Care Health Insurance in September 2020. It is headquartered in Gurugram, Haryana.
The company offers health, critical illness, personal accident, travel and top-up insurance products, operating through roughly 158 offices across India. It is a subsidiary of Religare Enterprises, with Kedaara Capital as co-promoter.
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