129+ Applicants
Posted: 3 months ago
1-6 years
Noida(Sector 6)
work from office
Posted: 3 months ago
|
Applicants: 129+
Job Description
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Job Description
Role & responsibilities:
- Monitoring and assessment of Call Centre Associates for both inbound and outbound calls.
- Providing regular feedback to associates as per their calls measurement
- Assists in providing standard weekly and monthly reporting within predetermined reporting parameters.
- Participates in call calibration exercises.
- Offers suggestions for process improvement to foster exceptional customer experience.
- Maintains overall objectivity in supporting consistent and superior customer service.
Preferred candidate profile:
- Minimum 1 year of experience in call auditing and quality assurance.
Looking to get Placed? Try our Placement Guarantee Plan
- Graduate / Post Graduate
- Command on MS Office
- Good communication skills
- Good Analytical ability
Interested candidates can share their resumes at Azhar.uddin@careinsurance.com
Skills
Call AuditCall MonitoringQuality AnalysisCall CalibrationMonitoringQuality AuditAuditingCallingAssuranceAuditingProcess ImprovementQuality AssuranceReportingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
20 Mar 26, 05:01 PM IST
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