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Job Description
Role & responsibilities
- Making outbound calls to customers who already used our services and share negative feedback for any reason
- Follow-up with customers to ensure their issues are resolved satisfactorily
- Providing information as per customer query related to the customer health plan
- Resolving customers issues in a timely manner
- Escalating issues to the appropriate department or IT
- Documenting all interactions with customers for future QA
Preferred candidate profile
- Require 0- 2 years of experience
- Candidate must have good English communication
- Qualification - graduate/diploma or post graduates
- Candidate should be comfortable with location Noida (work from office)
- Immediate joiners - 15 days notice period candidates preffered
Intrested canddiates can share their resume directly at azhar.uddin@careinsurance.com
Skills
Inbound Customer ServiceCustomer SupportSolving QueriesCRMCustomer RelationshipCustomer CareCustomer HandlingRelationshipIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Care Health Insurance Limited is an Indian standalone health insurance company founded in 2012 as Religare Health Insurance and rebranded to Care Health Insurance in September 2020. It is headquartered in Gurugram, Haryana.
The company offers health, critical illness, personal accident, travel and top-up insurance products, operating through roughly 158 offices across India. It is a subsidiary of Religare Enterprises, with Kedaara Capital as co-promoter.
Important dates & deadlines?
Application Deadline
20 Nov 25, 02:57 PM IST
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