Senior Product Manager - GenAI

What you ll do

Reimagine customer support

Rethink how customers receive help by leveraging generative AI to build support experiences that are fast, smart, and seamlessly integrated. Deliver assistance that feels human, personal, and deeply aware of customer context.

Define and drive vision

Set the long-term vision and own the product roadmap for Ask Careem. Build intuitive, AI-powered experiences across key services including food, groceries, ride support, and more. Prioritize work based on impact, feasibility, and user needs.

Champion the customer

Put users at the center of everything. Translate research, feedback, and behavioral data into features that solve real problems. Ensure that experiences are consistent and coherent across the Careem app.

Lead applied AI innovation

Collaborate with design, engineering, and research teams to push the boundaries of what generative AI can do. Turn cutting-edge technology into practical, valuable solutions for everyday life.

Measure What Matters

Define and track key success metrics such as user engagement, satisfaction, retention, and business impact. Use experimentation and iteration to guide continuous product improvements.

What you ll bring

Product leadership

A track record of building and scaling high-impact products from concept to launch and beyond. You lead with clarity, drive alignment, and deliver results even in the face of ambiguity.

AI Product Experience

Hands-on experience working with AI or machine learning products whether assistants, recommendation systems, or personalization engines. You understand the opportunities and limitations of emerging technologies.

Customer obsession

A strong understanding of user pain points and a commitment to solving real problems. You use data, but lead with insights and intuition.

Analytical rigor

Structured problem-solving skills with a data-informed approach to decision-making. You know how to define the right metrics and use them to improve performance.

Exceptional communication

The ability to clearly articulate vision, strategy, and outcomes. You bring stakeholders along the journey and build strong alignment across functions.

Mission alignment

A genuine excitement about Careem s purpose to simplify lives and create economic opportunity. You want to build something meaningful that impacts millions in the region.