Associate

Company :Iron Mountain

Exp :1-2.5yrs

Work mode :Hybrid

Shift timings:17:30-2:30

Contract :3 months

Iron Mountain Incorporated (NYSE: IRM) provides information management services that

help organizations lower the costs, risks and inefficiencies of managing their physical and

digital data. The company's solutions enable customers to protect and better use their

informationregardless of its format, location or lifecycle stageso they can optimize

their business and ensure proper recovery, compliance and discovery. Founded in 1951,

Iron Mountain manages billions of information assets, including business records,

electronic files, medical data, emails and more for organizations around the world.

Visit www.ironmountain.com for more information.

Job Summary

• This position, reporting to the Billing adjustments Associate Manager is responsible

for creating Credit and Debit Memos to accommodate corrections due to

erroneous Billing. RM billing adjustments team process invoice adjustments (debits

/ credits / Re-bills ) relating to any orders / transaction lines that is incorrectly

billed to the customer, Other duties include research, verification and interaction

with internal cross functional Teams to fix the issues and provide complete

customer satisfaction to internal and external customers with excellent customer

service to uphold division policies and procedures

change. Sound reading comprehension of emails, strong system skills, reliability,

excellent keyboarding skills and interpersonal ability with good oral and written

communication.

Key Areas of

Responsibility

• Research and analyze billing related issues; provide daily support to internal and

external customers as required based on assigned centralized processes. Analyze

billing information to provide recommendations and data to ensure accurate

translation of contract and billing information. Work to enforce the companys

standardization objectives while ensuring that there is no revenue impact to the

business. Assist with post-conversion cleanup, analysis, auditing and remediation

projects as required.

• Comparing prices & products/ services listings billed on invoices and performing

invoice adjustments in SKP. Research customer-billing issues and contribute to

timely resolution of the same. Preparing invoices as per work execution

(onsite/offsite) on daily/weekly / Monthly basis & in a timely manner with high

quality levels. Assist CDE’s, BDE’s, internal stake holders understand the billing

history, adjustments processed due to various reasons like quantity & price

corrections, service not performed, etc.

• Understand root cause of the issue before processing the adjustments

• Process adjustment requests, which show low criticality, ensure peer audit is

performed before the adjustments are posted.

Skills Required

• Provide excellent Customer Service to internal and external customers

• Sound reading comprehension

• Excellent verbal (oral) and written communication

• Speed and accuracy of data input experience required - Excellent keyboarding skills

• Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other

system experience is a plus)

• Flexible- adapts well to change. Ability to handle various tasks in a fast-paced, ever

changing environment

• Excellent problem resolution skills

• Highly motivated and Customer focused (internal and external)

• High energy level with outstanding work ethic

• Ability to think strategically, and act tactically

• Reliable Team Player

• Strong interpersonal and diplomacy skills, positive attitude and teamwork driven

• Strong attention to detail

• Effective time & prioritization management

• Ability to execute transactions as per prescribed guidelines and timelines in order

to meet the SLA and quality standards.

• Must exhibit a positive approach and the ability to work efficiently as an individual

contributor.

• Ability to manage / work well with the team and efficiently distribute expertise

Industry and/or company knowledge.

Qualification

Required

•

B.Com/MBA graduate who is a Fresher or has 1+ year experience in Billing.