Team Lead-IDV Process

Job Title: Identity Verification (IDV) Team Lead

Department: Risk / Compliance / Operations

Location: Bangalore

Job Summary:

We are seeking an experienced and detail-oriented IDV Team Lead to oversee the

Identity Verification operations team. This role involves managing daily IDV

workflows, ensuring compliance with KYC/AML regulations, maintaining service level

agreements (SLAs), mentoring analysts, and optimizing processes for efficiency and

accuracy. The ideal candidate will have a strong background in compliance

operations, a keen eye for detail, and excellent leadership skills.

Key Responsibilities:

• Team Leadership:

• Supervise and support a team of IDV/KYC analysts
• Monitor team performance and provide coaching and feedback
• Schedule and allocate resources to ensure 24/7 coverage (if

applicable)

• Operational Management:

• 
  Oversee IDV/KYC verification workflows and ensure timely processing
• Maintain high accuracy and compliance with internal and regulatory

requirements

• Manage case escalations and complex verification cases

• Compliance & Quality Control:

• Ensure adherence to KYC/AML policies and regulatory standards
• Conduct regular quality audits and implement corrective actions
• Liaise with compliance/legal teams to align on regulatory updates

• Process Improvement:

• Identify inefficiencies and recommend process or tool enhancements
• Collaborate with Product and Engineering teams to improve IDV tools

or automation

• Track and report KPIs, SLA adherence, and incident trends

• Training & Documentation:

• Onboard new team members and provide ongoing training
• Maintain up-to-date SOPs and knowledge base documentation

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Qualifications:

• Bachelors degree in Business, Finance, Law, or related field (preferred)

• 3–5 years of experience in IDV/KYC operations, with at least 1–2 years in a

leadership role

• Strong knowledge of identity verification tools (e.g., Jumio, Onfido, Socure,

etc.)

• Familiarity with global KYC/AML regulations (e.g., FinCEN, FATF, GDPR)

• Excellent communication, problem-solving, and decision-making skills

• Ability to work in a fast-paced, high-volume environment

Preferred Qualifications:

• Experience in fintech, crypto, or regulated financial services

• Prior exposure to fraud detection and risk analysis

• Proficiency with operational tools (e.g., Zendesk, Jira, SQL, Excel)

Benefits:

• Competitive salary and performance-based bonus

• Health insurance and wellness programs

• Opportunities for career growth and development

• Flexible working hours / remote options (if applicable)