Customer Order Service – Parts / Analog US&C Support (Night Shift)

Objectives:

Ability to place orders in the SAP system

Strong problem-solving skills and ability to follow-up on issues

Expertise in working with SAP and other related tools

Collaboration with other departments within the company

Roles & Responsibility

orders in the SAP system

Identifying and resolving issues related to orders

Utilizing SAP and other system tools to manage orders

Communicating effectively with customers to understand their needs and provide accurate information

Following up on orders and providing tracking and status updates

Adhering to company policies and objectives

Self-motivated and able to take ownership of responsibilities.

Education : Bachelor Degree

Language : Strong proficiency in English, both oral and written

Schedule : On Call Monday through Friday 9hrs.

Shift window 5:30pm 5:30 am IST

Experience : 2 years experience in Order fulfillment / Order to Cash process

International voice calling

Strong customer service orientation

Attention to detail and ability to multitask

Strong communication skills, both verbal and written

Team player with a positive attitude

Ability to handle technical product orders

Strong problem-solving and critical thinking skills

Able to work in a fast-paced and high-stress environment

Sense of urgency and ability to prioritize tasks effectively

Knowledge : SAP and Ms. Excel