85+ Applicants
Posted: 7 months ago
10-15 years
Haryana
Work from Office
Posted: 7 months ago
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Applicants: 85+
Job Description
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Job Description
- As the Regional Service Manager at Carrier Commercial Refrigeration, you will be responsible for leading the refrigeration service operations in the region. Your main focus will be ensuring exceptional customer satisfaction, efficient team management, and seamless coordination between service technicians and other departments. You will oversee all aspects of service, from installations and maintenance to repairs and troubleshooting, while upholding the company's standards of quality and safety.
Your responsibilities will include:
Service Operations Management:
- Overseeing daily service operations, including installations, maintenance, and repairs for refrigeration units and systems.
- Ensuring prompt response to service calls and effective resolution of customer issues.
- Developing and implementing service procedures and policies to improve efficiency and customer satisfaction.
Customer Relationship Management:
- Maintaining strong customer relationships by delivering high-quality service and ensuring effective communication.
- Addressing customer complaints and feedback promptly to ensure customer satisfaction and retention.
- Developing and executing strategies for customer satisfaction surveys to gather insights for continuous improvement.
Technical Support and Troubleshooting:
- Providing technical support to service technicians and assisting in resolving complex technical issues.
- Staying updated with the latest refrigeration technologies, troubleshooting methods, and equipment.
- Ensuring accurate diagnostics, repair, and maintenance procedures are followed.
Budget and Resource Management:
- Monitoring and managing the service department budget, optimizing resource allocation, and controlling costs.
- Ensuring efficient use of service tools, equipment, and inventory, and coordinating with the procurement team for timely stocking.
- Tracking service expenses and working within budget constraints.
Reporting and Analytics:
- Preparing and presenting service performance reports, analyzing metrics such as response times, repair turnaround, customer satisfaction, and budget adherence.
- Identifying trends, areas for improvement, and strategic initiatives to enhance service performance.
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Qualifications required for this role include:
- Bachelor's degree in Business, Engineering, or a related field (Master's degree is a plus).
- 10 to 15 years" experience in commercial Refrigeration Service or related industries.
- Proven experience in service revenue management, preferably in the refrigeration, HVAC, or related industries.
- Strong analytical skills with experience in revenue forecasting and budgeting.
- Strong knowledge of refrigeration systems, installation, and maintenance processes.
- Excellent communication and interpersonal skills.
- Proficiency in CRM systems and data analysis tools.
- Results-oriented with a track record of achieving or exceeding targets.
Join Carrier Commercial Refrigeration and be a part of our mission to create innovative solutions that improve lives and contribute to a sustainable future. Carrier Commercial Refrigeration is an Equal Opportunity Employer that celebrates diversity and is committed to creating an inclusive environment for all employees.,
Skills
Data Analysis ToolsManagementStrategic InitiativesRefrigeration Service OperationsCommunicationRefrigeration SystemsResource ManagementRevenue ManagementData AnalysisCRM SystemsReportingCustomer Relationship ManagementTechnical SupportBudget ManagementTeam ManagementMaintenance ProcessesInterpersonal SkillsTroubleshootingInstallationAnalyticsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
23 Oct 25, 05:23 PM IST
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