CARS24 - Growth Sales Manager

Department Icon Business Development / Sales
147+ Applicants
Posted: 3 months ago
6-8 years
Gurgaon/Gurugram
work from office

Posted: 3 months ago
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Applicants: 147+
Job Description
About Company
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Job Description

What drives us?
A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we are building at CARS24. Our mission is to ensure car ownership is stress-free.

We want our customers to focus on the open road, not roadside worries. We are building a one stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.
Role Objective
Own and scale growth and customer engagement for CARS24 UAE by leading customer assistance operations, CRM journeys, AI-led automation, and top-of-funnel growth across buy, sell, and classified platforms.
Key Responsibilities
1. Customer Support & Experience
- Lead customer assistance operations across all business verticals (call & chat)
- Own CX metrics, service quality, SLAs, and continuous improvement initiatives
- Improve customer experience across all communication channels


2. CRM & Product Collaboration
- Work closely with Product, Tech, and Business teams to design and optimize end-to-end CRM journeys
- Drive lifecycle engagement, conversion, and retention through CRM automation and personalization
3. AI & Automation
- Lead AI and automation initiatives in customer support (chatbots, workflows, agent productivity tools)
- Reduce cost-to-serve while improving resolution quality and turnaround time
4. Growth & Partnerships
- Manage relationships with channel partners (classified platforms, marketplaces) to drive buyer growth
- Identify and unlock growth opportunities across all business lines
5. Funnel Ownership
- Own top-of-funnel metrics across:
1. Buyer acquisition
2. Seller lead generation
3. Classified platform growth
- Track, analyse, and improve funnel performance and lead quality
6. New Growth Channels
- Lead initiatives to generate buy/sell leads from Facebook Marketplace and similar platforms
- Run experiments, scale successful channels, and optimise CAC .
Who Were Looking For ?
- Bachelors degree in Business, Marketing, Engineering, or related field
- MBA preferred
- 6- 8 years of experience in Growth, Customer Experience, Process Excellence, Inside Sales, or Operations
- Minimum 23 years in a people leadership role
- Experience in consumer internet, marketplaces, e-commerce, or tech-enabled businesses preferred
- Hands-on exposure to CRM systems, customer support operations, growth funnels and AI automation

Skills

SalesCrm SystemsCustomer ExperienceCustomer InsightsSales Manager

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About Company

At CARS24 we make selling a car easy, swift, fair and quick experience. As the largest auto-tech company in this industrial domain, we offer an extremely efficient and reliable way to car owners to sell their vehicle at the fair market price. This is done by getting the real value of the second-hand cars for sale. Selling used cars is not an easy task. If you have to sell a car, normally it takes almost 20-30 painful attempts to put that used car for sale at the correct valuation. You meet multiple buyers to sell your old car and most of the time face last-minute buyer back-offs and delayed payments. After all this hassle, if you manage to find a good buyer of second-hand cars, there are chances you wait for several months to get the RC transfer. This is where CARS24 has stepped in. We make selling used cars really convenient. We buy any old car, irrespective of the condition, model, state of registration and make; while not compromising on the price. This simply translates into providing our customers with a complete second-hand cars solution. All you have to do is book an appointment with any of our branches for a free inspection to get your used car valuation. Then your car is put up for a live auction, where thousands of authorized buyers participate to buy the car. At CARS24, we ensure that the entire process of selling used cars is a matter of hours, and the customer leaves the branch keeping intact all the happy memories of his old car
Read More

Important dates & deadlines?

Application Deadline

27 Jun 26, 04:53 PM IST

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CARS24 - Growth Sales Manager

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