Casagrand - Manager/Senior Manager - Digital Transformation - HRIT - Darwinbox

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Key Responsibilities:

- Client Engagement : Build strong relationships with key stakeholders to understand their goals and challenges, aligning our SaaS solutions to their needs

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- Transformation Strategy : Design and execute tailored digital transformation plans, integrating our platform to enhance client workflows and outcomes.

- Onboarding & Adoption : Lead end-to-end onboarding, including system configuration, training, and adoption strategies to drive user engagement.

- Success Metrics : Define and track KPIs to measure client success, providing data-driven insights to optimize platform usage.

- Change Management : Develop and deliver change management initiatives, including training and communication plans, to ensure smooth transitions.

- Cross-Functional Collaboration : Partner with product, sales, and technical teams to resolve issues, share feedback, and enhance platform capabilities.

- Continuous Improvement : Proactively identify opportunities to improve client experiences through new features, integrations, or process enhancements.

- Industry Expertise : Stay current on SaaS trends, digital transformation strategies, and customer success best practices to provide innovative solutions.

Qualifications:

Education : Bachelors degree in Business, Technology, or related field. Certifications in Customer Success (e.g., CCSM) or Project Management (e.g., PMP) preferred.

Experience :8+ years in customer success, account management, or digital transformation roles in a SaaS environment. Proven track record of driving client adoption and satisfaction with SaaS platforms.

Skills

:Strong project management skills (e.g., Asana, Jira, or Trello).Excellent communication and stakeholder management, with ability to influence senior leaders.Proficiency in SaaS platforms, CRM tools (e.g., Salesforce, HubSpot), and data analytics.Knowledge of change management frameworks (e.g., ADKAR, Kotter).Ability to manage multiple client projects in a fast-paced environment.

Key Competencies:

- Customer-centric with a consultative approach.

- Strategic thinker with a focus on driving measurable outcomes.

- Collaborative and adaptable, thriving in a dynamic SaaS environment.

- 8+ years of experience in leading process improvement initiatives in B2B SaaS industry, with the ability to drive organizational changes.

- Previous experience in leading process improvement initiatives or teams, ideally in a cross-functional environment.

- Expertise in using data analytics to inform decision-making, identify improvement opportunities, and track process performance through KPIs and metrics.

- Should possess strong leadership and team management skills, with the ability to inspire, guide, and develop cross-functional teams while ensuring efficient operations, seamless collaboration, and the successful execution of customer success strategies.