Cash And Trade Proc Analyst 1

The Cash and Trade Proc Analyst 1 is an intermediate level role responsible for executing complex transactions and participating in complex processes in coordination with the Transaction Services team. The overall objective is to act as a subject matter expert while processing all regular transfers, payments, trade transactions, and wholesale card activity.

The Trade Service Professional (TSP) is a specialist in Trade products who works with clients one-on-one to identify their business needs and advise on product offerings that best meet those requirements. TSP’s also have end to end ownership of the Trade Transactions for their clients, inclusive but not limited to inquiries, investigations, quality and timeliness of service.
Responsibilities:

• Process all regular, restricted and legal transfers; which include processing of payments, receivables, trade transactions, liquidity flows and wholesale card activity


• Ensure transactions are processed efficiently, act as a SME (subject matter expert) and recommend process improvements


• Evaluate and recommend solutions to problems through data analysis, technical experience and precedent


• Anticipate and respond to requests for deliverables with internal and external clients and vendors


• Contribute to and collaborate with cash & trade operations projects as needed


• Develop comprehension of how the cash & trade operations team interacts with others in accomplishing objectives


• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred


• Fundamental comprehension of financial industry regulations


• Effective verbal and written skills


• Effective communication and analytical skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Key Responsibilities:

+ Work in partnership with Implementations; Sales; Product and Technical Partners for New Client on-boarding

+ Work with product and sales teams to address and resolve customer issues efficiently

+ Deliver prompt and professional solutions to our customer inquiries via Phone, Mail, Fax or email

+ Communicate discrepancies in trade documentation promptly and handhold transactions to ensure that the same are processed on a timely basis

+ Maintain regular proactive calls with managed clients across the Corporate, ICG, CCB and GCG portfolios for Trade Operation

+ Maintain day to day control and measurement of processing performed by Trade Service Centre in relation to the end to end processing of transactions for managed clients across the Corporate and FI portfolios

+ Root cause analysis to be performed on all inquiries and investigations for managed clients and to determine how we can further reduce the number of routine queries via automation and process enhancements

+ Quarterly Client Service Reviews for Trade services with focus on individual client scorecards

+ Focus on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STP

+ Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams

+ Work with product and sales teams to address and resolve customer issues efficiently

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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