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Job Description
Engineering
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, youre joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Own the performance, reliability, and continuous improvement of AI chatbots supporting MineStar digital applications.
This role ensures high?quality AI behavior by monitoring GenAI performance, detecting and reducing hallucinations, governing system prompts, and improving knowledge inputs. The AI Product Owner works closely with GenAI platform teams, SMEs, Data owners, and Product Support to refine prompts, tune chatbot settings, and evolve AI capabilities to deliver accurate and trusted responses.
Responsibilities
- AI Bot Performance Ownership: Own chatbot performance across accuracy, quality, efficiency, and response reliability; proactively identify performance degradation.
- Hallucination Detection & Control: Monitor AI responses, identify hallucinations and incorrect outputs, and define corrective actions to reduce risk and improve trust.
- System Prompt & Configuration Management: Create, edit, tune, and govern system prompts and custom chatbot settings, including version control, guardrails, uncertainty handling, and escalation logic.
- GenAI Platform Requirements: Translate observed gaps and performance issues into clear improvement requirements for GenAI platform teams.
- Knowledge Input Improvement: Improve chatbot response quality by refining, structuring, and updating knowledge articles and source inputs used by the AI.
- Agent Validation & Testing: Define and execute validation plans; perform end?to?end functional and non?functional testing before general availability.
- Application?Specific Ownership: Own AI bot behavior for at least one MineStar application (Fleet, Health, Terrain, or Command), ensuring domain correctness.
- Source Data Governance: Identify, curate, add/remove/update/purge source data; maintain metadata, versioning, freshness, and single source of truth.
- Support & Incident Governance: Triage and resolve AI?related issues; coordinate fixes with SMEs, Data owners, and GenAI teams; execute rollback plans when quality degrades.
- Cross?Team Collaboration: Resolve dependencies across Product, GenAI, Data, and Support teams to ensure stable chatbot operations.
- Establish baseline bot performance and hallucination metrics.
- Stabilize and govern system prompts and chatbot configurations.
- Improve AI accuracy through better knowledge article inputs.
- Create structured feedback loops with GenAI platform teams.
- Achieve production?ready bots with clear rollout and rollback processes.
- Reduction in hallucinations and incorrect responses
- Improvement in chatbot accuracy, relevance, and quality scores
- Stability of bot performance across releases
- Faster turnaround on AI defects and enhancements
- Stakeholder confidence in chatbot behavior
Required Qualifications
- Bachelors degree in Engineering, Computer Science, Data Science, or related field.
- 812+ years of experience in product ownership, digital platforms, or AI?enabled systems.
- Hands?on experience working with GenAI chatbots or AI agents in production.
- Proven experience editing, governing, and tuning system prompts and AI settings.
- Strong understanding of AI validation, testing, and hallucination risks.
- Experience collaborating with GenAI platform, Data, Support, and SME teams.
- Strong analytical skills and clear communication abilities.
- Experience with MineStar applications (Fleet, Health, Terrain, Command)
- Background in Product Support or Operations
- Experience evaluating AI behavior and response quality
- Familiarity with enterprise knowledge management practices
- Prior work with centralized GenAI platform teams
Looking to get Placed? Try our Placement Guarantee Plan
- AI chatbot performance management
- Hallucination detection and mitigation
- System prompt design and tuning
- AI validation and quality assurance
- Knowledge content structuring for AI consumption
- Backlog prioritization and requirements definition
- Bangalore or Chennai
- On?site role (no remote option)
- No travel expected
- Strong ownership and accountability for AI outcomes
- Bias for quality, safety, and user trust
- Structured problem solving in ambiguous AI systems
- Continuous improvement mindset
- Clear communicator across technical and non?technical teams
- High reliability and follow?through
April 3, 2026 - April 16, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply Join our Talent Community.
Skills
Data GovernanceData ScienceQuality AssuranceAiIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Caterpillar Inc. stands as a titan in the construction and mining equipment sector, alongside its prowess in manufacturing diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. This multinational corporation has deeply entrenched itself across multiple industries, including construction, mining, energy, and transportation, playing a pivotal role in driving global progress and infrastructure development. With its roots going back over 100 years, Caterpillar Inc.'s unwavering commitment to innovation, sustainability, and unparalleled quality has solidified its status as a cornerstone in its field, making a Caterpillar Inc. career highly coveted among professionals seeking to make a difference in the world.
Embarking on a Caterpillar Inc. career opens doors to a world of opportunities within an organization that cherishes integrity, excellence, teamwork, and environmental stewardship. Caterpillar Inc. prides itself on creating a diverse and inclusive environment where employees from various backgrounds can flourish and achieve their full potential.
A career at Caterpillar Inc. is supported by robust training programs, career development paths, and a culture that champions collaboration and innovation at every level. For those drawn to engineering, manufacturing, technology, or management, Caterpillar Inc. offers a dynamic and stimulating environment that spans the globe, offering a rich and varied Caterpillar Inc. career journey.
The company's dedication to employee welfare is reflected in its comprehensive benefits package, emphasis on achieving a healthy work-life balance, and a staunch commitment to maintaining a safe work environment. Caterpillar Inc. not only focuses on the professional growth of its employees but also encourages personal development through continuous learning opportunities and innovation platforms.
For individuals at the beginning of their careers or seasoned professionals looking to elevate their expertise, Caterpillar Inc. lays the groundwork for a rewarding and impactful career path. A Caterpillar Inc. career thus represents not just a job, but a journey of personal and professional fulfillment, making it an ideal choice for those aspiring to leave a mark in their respective fields.
Important dates & deadlines?
Application Deadline
05 Jun 26, 03:53 PM IST
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