DIGITAL OPERATIONS CONSULTANT AME, EAME Distribution

Career AreaMarketingYour Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Role SummaryThe incumbent will provide expertise in the area of Connectivity, Equipment Management Solutions as well as Dealer Data Management for AME Region. In this role you will work directly with senior dealer management as well as many internal business partners across the enterprise including Cat Digital, Construction Industries Services Division (CISD), Energy & Transportation Division (E&T) and Distribution Services Division (DSD).Job PurposeThis position provides a unique opportunity to work in a dynamic and fast evolving environment and contribute to Caterpillar s Services Growth Strategy by working on enterprise-wide recognized initiatives and improving dealer digital capabilities and performance. To succeed in this role, strong Communication, Change and Project Management skills are essential.Main Job Responsibilities IncludeDriving execution of Digital priorities and strategic initiatives as identified by Leadership Tables, Operational Excellence Program and Services Growth Strategies.Establish and execute action plans and governance reviews to improve digital capabilities with assigned dealers.Consulting with dealers on Connectivity, Equipment Management Solutions and Data Management.Develop go-to-market strategies for Equipment Management solutions and drive customer adoption.Be the main digital contact for Dealers, Distribution Directors, Field Reps as well as various other internal business partners and provide subject matter expertise to improve Dealer Digital capabilities.Aligning strategies of the dealer, Cat Digital, Aftermarket Services, Industries and Caterpillar Distribution Services DivisionsKeeping up with new industry trends, changing technology and regulations affecting the competitive environment.Skills You Will HaveCustomer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.Strategic Thinking: Knowledge of the importance of ""big picture"" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.What Will Put You AheadBachelors degree preferably in marketing, engineering, information technology, or similar6+ years of Digital transformation and marketing experience gained from a broad range of assignments requiring dealer and/or customer contact and interactionsMust be proficient in English. French or Arabic are a plus. Strong interpersonal and communication skills including presentation proficiency and a demonstrated ability to earn trust and credibility with senior management teamsSolid analytical skills and ability to work through large data sets. Advanced Excel knowledge is a plus.Proven leadership skills and ability to influence internal and external partners at all hierarchy levels to successfully drive changeExtensive project management and process improvement experienceSelf-starter, able to work autonomously and in teamsTop Candidates Will Also HaveGood understanding of the Digital Operations environment and in particular Connectivity, Equipment Management Solutions and Dealer Data Management.Proven ability to drive operational improvements with dealers and customersDemonstrated ability to quickly understand dealer culture with the ability to translate that understanding into a tailored approach to selling the value of Digital offeringsAdditional InformationThis position will require up to 30% TravelWe value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.Visa sponsorship available for eligible applicants.Posting DatesJune 3, 2025 - June 15, 2025Caterpillar is an Equal Opportunity Employer.Not ready to apply? Join our Talent Community.