Technical Support Engineer - Security

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Cavitak is a Value Added Technology Distribution Company with its Head Office in Ahmedabad, Gujarat, and a strong presence across PAN India. With operations across multiple verticals and Distribution as our core strength, we continue to grow by investing in people and technology.

We are looking for a hands-on Technical Support Engineer with strong troubleshooting skills, good technical aptitude, and a positive attitude to support enterprise-level electronic security systems. This role involves system configuration, OEM/client coordination, and internal knowledge sharing.

Required Technical Skills

• Strong hands-on experience in testing, configuring, and troubleshooting electronic security systems.

• Practical exposure to Access Control & Time Attendance (Matrix, Suprema, Spectra, Spine HRMS or similar).
• Experience with Video Surveillance on enterprise servers (Axis, Bosch, Palco).
• Hands-on experience with VMS platforms such as Ecostem, Milestone, Genetec, or Honeywell.
• Working knowledge of Windows OS, Windows Server, VMS servers, and basic SQL (Matrix/Suprema preferred).
• Good understanding of system integration and networking fundamentals.

Experience & Certifications

• Minimum 2+ years of experience in electronic security systems / technical support.

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  OEM certifications (Suprema, Bosch, VMS platforms) are an advantage.
• Server, VM, or networking exposure is a plus.

Education

• Diploma / BE in Electronics or related field.
• Relevant certifications or hands-on experience may substitute formal education.

Interpersonal & Professional Skills

• Clear written and verbal English communication (OEM & client coordination).
• Strong problem-solving mindset with high learning aptitude.
• Ability to work under pressure and manage multiple tasks.
• Ownership-driven attitude with clarity of work and timely response.
• Capability to train and mentor internal engineers.