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Job Description
- Handle inbound and outbound customer interactions professionally and efficiently.
- Provide accurate information, resolve issues, and ensure customer satisfaction in compliance with company policy and procedure.
- Navigate multiple computer systems and platforms simultaneously to access and update customer information.
- Document all customer interactions clearly and accurately in appropriate systems.
- Maintain a high level of product and service knowledge to assist North American customers effectively.
- Adhere to performance metrics including call quality, response time, and customer satisfaction scores.
- Escalate complex issues to appropriate departments when necessary.
- Strong command of spoken and written English, with the ability to understand and response to North America customer queries effectively.
- Advanced computer literacy and ability to navigate multiple platforms and applications.
- Familiarity with call center software and systems.
- Strong problem-solving and conflict-resolution skills.
- Ability to manage high-volume calls while maintaining quality standards.
- Prior experience working North American business hours.
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- Excellent communication and interpersonal skills (empathy, building rapport, active listening, and call control).
- Ability to adapt to and carry forward conversations with customers related to automotive service needs.
- Ability to work under pressure and adapt to changing priorities.
- Minimum 1 year of experience in a customer service call center environment serving North American customers. (2 years experience preferred.)
- Bachelors degree or equivalent (Advanced degree preferred).
- Strong attention to detail.
- Advanced computer proficiency and strong platform navigation skills.
Skills
Call CenterNavigationCustomer SatisfactionComplianceCall QualityCustomer ServiceCommunication And Interpersonal SkillsAutomotiveIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
""At CDK, we understand that automotive retailing is more than a sales business, it is a relationship business. In the end what customers experience when they walk through your doors or visit your website, is what determines success. Your teams provide the essential human touch. Our job is to provide the technology to support you. We help dealers provide relevant and engaging interactions at all points on the customer’s path to purchase. Throughout the ownership experience - from researching to buying, and maintaining to upgrading, we are with you every step of the way. CDK helps you create a seamless automotive consumer experience.""
CDK Global Inc. is an American multinational corporation based in Hoffman Estates, Illinois, providing data and technology to the automotive, heavy truck, recreation, and heavy equipment industries.
Important dates & deadlines?
Application Deadline
27 Apr 26, 05:59 PM IST
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Assoc Call Center Support Representative
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