Last Mile Delivery

Responsibilities

Delivery Operations Management:

• Manage daily last-mile delivery operations, ensuring adherence to timelines and SLAs.
• Oversee routing, scheduling, and allocation of delivery resources for maximum efficiency.
• Collaborate with 3PL partners, in-house teams, and drivers to ensure smooth delivery processes.

Performance Monitoring & Analysis:

• Track key performance indicators (KPIs) such as on-time delivery rate, customer satisfaction, and order accuracy.
• Identify bottlenecks and implement solutions to improve delivery efficiency.
• Use data analytics to optimize routes, delivery methods, and resource utilization.

• Manage relationships with third-party logistics (3PL) providers and negotiate contracts as needed.
• Ensure proper maintenance, availability, and tracking of delivery vehicles and assets.

Customer Experience:

• Address delivery issues, complaints, and escalations promptly.
• Develop strategies to improve customer satisfaction through enhanced delivery processes.

Technology Integration:

• Leverage delivery management software and GPS tracking tools to streamline operations.
• Collaborate with IT teams to implement and upgrade systems as necessary.

Compliance & Safety:

• Ensure compliance with all relevant regulations and safety standards.
• Train and supervise drivers and logistics staff on safety protocols and operational procedures.

Cost Optimization:

• Monitor and manage delivery budgets, reducing costs while maintaining service quality.
• Identify opportunities for process automation and operational improvements to reduce delivery expenses.

Location : Navi Mumbai, Taloja, Delhi (Jasola)

Qualifications

Any graduate