Technical Support Representative | Fresher | UPTO 33k PLI

Job Location : Gurgaon, Haryana

Immediate Joiners Required

- Work from office

- Graduate

- Excellent communication

- 5 days working

- Rotational Shifts 24x7

- Both side cab facility

Salary Slab Upto : 33K In Hand + PLI

International Voice Process- Technical Support Representative

Roles & Responsibility :

Troubleshooting and Problem Solving

Customer Interaction: Responding to user inquiries, providing clear and concise instructions, and ensuring customer satisfaction.

Installation and Configuration: Setting up and configuring new hardware and software, including testing compatibility with existing systems.

Documentation and Knowledge Base: Maintaining accurate records of issues, solutions, and best practices.

Remote and On-Site Support: Providing technical assistance remotely or on-site, as needed.

Escalation: Knowing when and how to escalate complex issues to higher-level support teams.

System Monitoring and Maintenance: Monitoring IT systems and networks for potential issues and performing routine maintenance tasks.

Collaboration: Working with other IT teams to resolve larger system issues.

Salary Slab Upto : 33K In Hand+ PLI

Skills Required :

Technical Knowledge: Strong understanding of computer hardware, software, and networks.

Problem-Solving: Ability to diagnose and resolve technical issues efficiently.

Communication: Excellent verbal and written communication skills to interact with customers and colleagues.

Customer Service: Ability to provide helpful and courteous support to users.

Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

Continuous Learning: Willingness to stay up-to-date with the latest technologies and trends.