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Job Description
Job Purpose:
This role is responsible for driving and executing on the vision of growing the Pegasus / Cendyn booking engines into industry-leading e-commerce product lines, translating the strategic roadmap into tactical activities, and tracking overall market and competitive dynamics.
Success will be measured through increased conversions producing increased revenues, speed-to-market, and stakeholder adoption and happiness.
Job Responsibilities:
Essential Functions:
- Understand what user needs and work across departments to bring product to identify product needs for roadmap consideration, communicating the voice of the customer and leading the product team to make more informed business decisions.
- Manage the medium-term road map, involving sales, marketing, implementation, clients, prospects, partners, and other groups.
- Work with Product Team and stakeholders to ensure dependencies are prioritized appropriately across teams.
- Prevent roadblocks across teams to meet quality standards, project deadlines, and business objectives.
- Define requirements for roadmapped features based on analysis of market and user experience data and needs of internal and external stakeholders
- Create actionable user stories for the development team, working with UI/UX teams to visualize features and solutions.
- Groom work in the backlog; prioritize based on revenue potential and roadmap alignment
- Attend all relevant product development meetings; lead standups as appropriate
- Work with QA to accept the completed user stories / releases to make sure the work fulfills the criteria.
- Analyze product issues and defects reported by end users and support teams.
- Work with the Product Manager/Product Director on release planning and supporting processes, including training and communication to internal stakeholders as needed.
- Assist with user acceptance testing or beta testing with customers for specific features as needed.
- Demonstrate Cendyn products to various internal teams as needed.
- Serve as a subject matter expert in the relevant product domains. Understand Cendyn products with respect to competitor products and services and strengths, weaknesses, opportunities and threats in the market
Non-Essential Functions:
- Provide cover for Product Manager or Product Director during their absence.
- Work on continual professional development; share learnings and learning experiences with the team
Requirements:
Required Education and Experience:
- 3+ years of relevant Business Analyst, Product Owner, or Product Manager experience with a hospitality e-commerce focus in a product development environment OR 4+ years problem-solving experience in e-commerce / online shopping
Knowledge and experience in the travel/hospitality technology domain; demonstrable experience growing conversion on a web-booking tool is especially desirable
Excellent organizational, analytical, time management and prioritization skills.
Preferred Education and Experience:
- Bachelor’s Degree in related field or a combination of education and experience.
- Experience writing business requirement documents.
- Experience in Quality assurance testing.
- Usability testing experience preferred.
- Experience collaborating with UX resources to complete wire-frames/mock-ups
- Understanding of common technical platforms and backend/frontend technologies such as HTML/CSS, SQL, REST APIs, etc
- Experience with Agile backlog management tools, such as Target Process, Confluence, Jira or VersionOne.
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Expected Competencies:
- Exceptional communication skills.
- Proven writing skills including the ability to write concisely and clearly for different audiences.
- Able to lead multiple threads of activity concurrently
- Technical problem solver; take pleasure in identifying innovative and efficient solutions to project deadlocks within given constraints and resolving issues and through consensus and sound judgment
- Strong interpersonal skills, positive attitude; excellent communication skills – oral, written and presentation
- Self-motivated and able to work with minimal supervision; quick to ask questions when help is needed
- Able to work with global teams, across time zones
Work Environment:
This job is remote. Applicant should have a clearly defined workspace with good access to electricity and internet, and the self-discipline to work without the structure provided by a corporate office.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:30 p.m ET. Work schedule may vary occasionally or overall by agreement with reporting manager.
Travel:
This position does not require travel. Travel still may be expected under special circumstances instructed by manager.
EEO Statement
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills
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About Company
Important dates & deadlines?
Application Deadline
11 Sep 22, 12:00 AM IST
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