Call Centre Team Lead International Process
Operations Maintenance & Support
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Job Description
Location: Hyderabad (WFO)
Experience: 3-7 Years
Shift: Rotational / Night Shifts
Job Summary:
We are hiring an experienced Team Lead for an International Voice Process with strong team management and clienthandling skills.
Key Responsibilities:
- Lead a team of 10-20 agents in an international voice process
- Drive KPIs: AHT, CSAT, Quality, Attendance
- Handle escalations and ensure SLA compliance
- Coordinate with clients and share daily/weekly reports
- Coach, mentor and improve team performance
Requirements:
- 1-3 years experience as Team Lead in International BPO
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- Excellent communication & leadership skills
- Strong escalation and client management experience
- Handson experience with CRM tools and call metrics
Education:
Any Graduate
Employment Type: Full-Time (WFO Hyderabad)
Interested candidates can share their resumes at: hbsrilayam@cgsinc.com
or call : 7032433025
Skills
InternationalInternational ProcessProcessTeamCallingInternational Voice ProcessBpoVoice ProcessIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
27 Apr 26, 05:59 PM IST
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