Job Description
About Company
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in:
Client Care Executive
The Customer Care Center located in Chanel Delhi Office will be managing all the client interactions through phones, emails, or messaging for all activities and for several purposes (inquiries about products, about boutiques, follow up on orders). This will be a new activity for India team with a new team contributing to deliver the best experience to our clients.
The Customer Care Center will operate from 10am to 10pm every day. So, you might work during the weekend depending on the monthly plannings and the shifts.
Core of the Job
Expertise
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.
As an independent company, its core values are grounded in:
- Exceptional creation and client experience
- Nurturing human potential
- Having a positive impact – on people, the environment, and communities around the world.
Client Care Executive
The Customer Care Center located in Chanel Delhi Office will be managing all the client interactions through phones, emails, or messaging for all activities and for several purposes (inquiries about products, about boutiques, follow up on orders). This will be a new activity for India team with a new team contributing to deliver the best experience to our clients.
The Customer Care Center will operate from 10am to 10pm every day. So, you might work during the weekend depending on the monthly plannings and the shifts.
- Act as the first line of contact in addressing clients’ queries and needs through different channels; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed
- Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value
- Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address general queries
- Simplify the servicing experience by supporting clients through guided navigation, troubleshooting and personalized assistance
- Ensure clear and complete handover of cases to all relevant internal and external parties; deliver concise and accurate data and insights gathered from clients
- Proactively drive customers to boutiques and connect customers with the appropriate boutique colleagues to ensure the most luxurious customer journey
- Be able to multi-task on various systems whilst independently handling calls, waiting list transactions, emails and live chat in regard to a wide range of requests
- Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices
- Handle customer’s feedback/complaint in a timely and effective way, identify trends in customer satisfaction or dissatisfaction and regularly share with Retail teams
Looking to get Placed? Try our Placement Guarantee Plan
- You are passionate about the client service & client relationship.
- Mature and logical, with critical thinking and courageous in making sound decisions
- Outstanding written and fluent verbal communication skills
- Strong computer and typing skills. CRM tool experience is a plus
- The ability to learn on the fly and perform under ambiguity
- Possess a collaborative and team spirit nature
- Self-driven, have flexible mindset to work in fast paced environment
- Able to withstand retail working hours and work on weekends and public holidays
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.
Skills
Customer SatisfactionIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
CHANEL is a global luxury brand renowned for its high-fashion clothing, fragrances, and accessories. The company is known for its iconic designs, high-quality materials, and strong brand identity.
Important dates & deadlines?
Application Deadline
02 Jan 25, 12:25 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
