Commission Analyst

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development from startups to enterprises use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.

Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.

We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US.

Position Overview:

We are seeking a detail-oriented and analytical Commission Analyst to manage and oversee the calculation, analysis, and reporting of sales commissions. The ideal candidate will work closely with GTM teams, finance, and operations teams to ensure accurate and timely commission payouts, align compensation plans with business goals, and provide insights to support strategic decisions.

Key Responsibilities:

Commission Processing & Calculation:

• Accurately calculate and process sales commissions based on individual and team performance metrics.
• Ensure commission structures comply with compensation plans and company policies.
• Reconcile discrepancies and address commission-related queries from sales representatives.

• Maintain and update commission data in systems like Salesforce (SFDC), Excel, or commission platforms
• Generate detailed reports on commission payouts, sales performance, and attainment metrics.
• Analyze trends to provide insights on sales productivity and compensation effectiveness.

Compliance & Audit:

• Ensure commission payments align with corporate policies, legal guidelines, and SOX compliance.
• Assist in internal audits and support financial close processes by providing necessary documentation.

Stakeholder Collaboration:

• Partner with sales leadership, finance, and HR teams to align commission plans with business objectives.
• Support the rollout of new compensation plans and provide training to the sales team on commission structures.

Process Improvement:

• Identify opportunities to automate and streamline commission processes for greater efficiency.
• Assist in the implementation of commission software and systems integration.

Qualifications:

• Bachelors Degree required
• Excellent communication, organizational, analytical, and project management skills
• Basic understanding of sales compensation structures and terminology
• Strong knowledge of sales incentive compensation concepts and hands-on implementation experience
• Act as a point of contact for the sales team, answering questions and resolving issues related to compensation, commissions, and payouts.
• 1-2 years of experience in commission analysis, sales operations, or a related financial role.
• Experience with Salesforce (SFDC), Excel (advanced functions like pivot tables, VLOOKUPs), and ICM tools like Everstage, Xactly or SPIFF is a plus.

Skills:

• Strong analytical and problem-solving abilities.
• Attention to detail with a high degree of accuracy.
• Excellent communication and interpersonal skills to work with cross-functional teams.
• Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.