Customer Service Representative, BFSI

What role you will play in team: You will be the primary point of contact for our customers, providing excellent service and resolving their inquiries related to banking products and services.

What you will do: You'll handle incoming calls and emails, troubleshoot issues, and provide solutions in a timely and professional manner. Your positive attitude and customer-centric approach are key to success.

Key responsibility:

• Answering customer inquiries via phone and email regarding banking products and services.
• Troubleshooting customer issues and resolving problems effectively.
• Maintaining accurate records of customer interactions and transactions.
• Following established procedures and guidelines.

• Maintaining a high level of customer satisfaction.
• Escalating complex issues to appropriate personnel.

Required Qualification and Skills:

• Bachelor's degree or equivalent experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite.
• Knowledge of banking products and services (preferred).

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• Ability to work in a fast-paced environment.

Benefits Included:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and advancement.
• Supportive and collaborative work environment.
• Comprehensive health insurance and other employee benefits.

A Day in the Life: A typical day consists of handling customer inquiries, troubleshooting issues, maintaining accurate records, and collaborating with team members to provide excellent customer service.