UAE Country Operations Manager

Position
Regional Operations Manager The Country Operations Manager provides strategic and tactical operational support for the market. Lead and coordinate the communication and implementation of global and regional directives, taking initiatives towards improved standards and operations efficiency. Responsible for creating strong partnership with store management teams and functional groups to create market alignment, standardized operating procedures and compliant environment, resulting in maximum sales support.
Job responsibilities
Standard Operational Procedures

• Align the market with global and regional policies and procedures, ensuring compliance to internal control requirements, as well as security and safety guidelines
• Instruct and support stores on special projects, procedural changes and new systems implementations
• Partner with regional and corporate support groups to establish and maintain best practices, ensuring current and new processes are standardized to achieve consistency across stores
• Conduct stores visits on a regular basis to evaluate and monitor standards and compliance, report findings, set corrective action plan and opportunities for business process improvements with Store Operations Manager and Boutique Manager, and follow-up on resolution Stock Management
• Ensure Back Office store is perfectly organized, and free of clutter according to the company standards
• Manage inventory flows and events with a plan considering local market need.
• Lead annual inventory physical operations, and identifications of improvement plans
• Align policies and operational standards with the Operations and Retail teams on storage regulations, processes deployments, and best practices implementations
• Co-ordinate Omnichannel strategies with all related parties POS & Cash Management
• Regularly train Operations and Retail teams on compliance rules, policies and procedures
• Manage and supervise all aspects of POS/ Till Payments including distant selling process and guidelines
• Closely monitor all POS transactions, practices, procedures, systems & applications
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  Verify that all transactions and documents adhere to local market legal requirements and AML standards
• Prepare and present weekly and monthly reports on compliance framework to Retail and Top Management People Management and Development
• Recruit, coach and mentor store operations team members as needed to execute daily tasks, compliance related controls, procedural changes, organizational projects, systems and procedures and new systems evolutions Profile
  

The Country Operations Manager provides strategic and tactical operational support for the market. Lead and coordinate the communication and implementation of global and regional directives, taking initiatives towards improved standards and operations efficiency. Responsible for creating strong partnership with store management teams and functional groups to create market alignment, standardized operating procedures and compliant environment, resulting in maximum sales support.
Additional information

• Assess gaps in operational knowledge, identify training needs, and develop solutions in partnership with Store Operations Manager and Boutique Managers/Directors
• Translate the strategic business goals into concrete individual goals, monitor and assess staff performance
• Identify opportunities to maximize resources in store and achieve alignment with company strategies for operations productivity and efficiency Projects Management
• Key owner of all Retail Operations projects and tools
• Support roll-out on all digital related projects for the market
• Oversee management of IT equipment and orders with Regional IT for effective operations
• Partner onsite for events, new store set-up, renovations, and relocations to ensure retail team is supported Purchasing and cost monitoring
• Manage all aspects of boutique support on contracts, negotiating terms & conditions with vendors/contractors, challenging quality of service provided, and monitoring orders and invoices: Security, Cleaning, Maintenance, Packaging, Stationary, Store refreshments, Uniform orders, Dry Cleaning supplies
• Plan for budget and revisions, defining action plans for costs optimizations and timely implementations Customer and Care Services
• Develop a beyond client expectation culture
• Be a key referent to review all aftersales clients’ requests, local market KPIs

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• Escalate client/boutique issues when urgent/complicated
  

Additional information for internal candidate
Recruitment steps
REQUIREMENTS

• Diploma or university graduate in Business Administration or related discipline
• Minimum 7 years of experience at similar position, preferably with a luxury retailer
• Inventory management experience and strong Excel skills
• Excellent verbal and written communication
• Ability to travel within the market for regular store visits Skills development opportunities
• Ability to understand operations challenges, adjust priorities and manage time wisely in a fast-paced environment
• Ability to recruit, train and develop people, animating a network while acting as a leader
• Ability to interact with agility with Retail Management and HQ Depts.
• Ability to manage projects (retail, system and organizational), from design phase to deployment
• Ability to efficiently use company systems and reporting tools
• Ability to provide outstanding customer service and to maintain a consistent set of standards