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Job Description
KRA
A Customer Service Advisor for Customer Service Department based in Mumbai, who will be an integral part of the Customer Service Department Team and reporting to the Senior Manager Customer Service Department.
Responsibilities:
Your main responsibilities would comprise of:
Provide customers assistance on requests received via Calls/Emails/Portal Booking
Provide Customers with regular updates and service information.
Coordinate updating of Customer database.
Proactive identification of priority issues to curb escalation.
Ensure coordination between all departments regarding Customer touch points(interface).
Responsible to capture Customer feedback at various stages.
Keep an overview of complaints and drive for amicable resolution.
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Quality:
• Educational Qualification: Graduate in any stream
• Minimum work experience of 2 years in Customer Service
• Excellent communication skills (Read/Write/Speak) English.
• Excellent communication skills (Speak/Read) Hindi.
• Any one from Call Center & Automotive Industry background would be an added advantage.
• Any other languages known will be an added advantage.
Skills
Customer ServiceSolving QueriesVoice ProcessCustomer SupportCustomer HandlingHandling Customer QueriesCustomer CallingCustomer SatisfactionCustomer ServiceCall CenterIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Ciel HR Careers offer a unique opportunity to join a revolutionary human resources and staffing solutions firm that redefines the recruitment landscape. With an innovative approach to matching the right talent with the right opportunities, Ciel HR is committed to excellence in HR services across various industries. A career at Ciel HR means becoming part of a team that values integrity, innovation, and customer satisfaction. The company fosters an environment of growth, learning, and empowerment, making Ciel HR Careers ideal for professionals passionate about driving human capital success. Whether you're interested in recruitment, HR consulting, or staffing solutions, Ciel HR offers the platform to excel and make a significant impact in the HR industry.
Important dates & deadlines?
Application Deadline
18 Dec 25, 04:46 PM IST
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Customer Service Advisor
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