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Senior Analyst Product Documentation - Technical Writer
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Job Description
Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified below and you think you can bring value to the role, we’d love to learn more about you!
Senior Information Developer - Technical Writer
Are you the dynamic and versatile Senior Information Developer who will join the Ciena Product Documentation Development organization?
Can you contribute to the evolution, development, and maintenance of the Ciena Technical Publications that are key to the Ciena business?
Can you earn the respect of brilliant colleagues, working across multiple time zones in a global team of innovators and business geniuses?
The job
- Plan, build, develop, write, edit, and update a variety of software/hardware multimedia and web-based customer technical publications (product descriptions; installation manuals, operation, and administration manuals, user guides, API reference guides, etc.) for packet optical and network management products.
- Research and translate technical information into multimedia and web-based documents (including on-product context-sensitive help) for non-technical and technical users.
- Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
- Produce product documentation and online help that is clear, concise, and compliant to documentation and quality assurance standards.
- Collaborate within cross-functional teams that include senior Product Line Management, SW & HW Design, Product Verification, System Network Engineering, Customer Support, and Marketing personnel
Your experience
Send us a persuasive resume that highlights:
- Experience with the packet-optical/data hardware and provisioning/monitoring aspects of telecommunications equipment/networks
- Expert proficiency with Adobe FrameMaker (Structured/XML)
- Experience with DITA
- Experience with CMS and CCMS document management systems
- Experience interworking with XML SW development environments
- Experience with Agile development processes, including the development of customer documentation in an Agile environment
- Working proficiency with MSWord, Excel, PowerPoint
- Working proficiency with Visio, Illustrator, CorelDraw, and/or other CAD vector-based graphics creation and editing applications
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills
InnovationResearchMarketingAgileIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Ciena Careers opens doors to innovation and leadership in the telecommunications industry. As a global leader in networking solutions, Ciena offers exciting career opportunities across various disciplines including engineering, research and development, sales, marketing, and customer service. Joining Ciena means becoming part of a dynamic team that pioneers cutting-edge technologies to enable digital transformation worldwide. With a focus on fostering creativity, collaboration, and diversity, Ciena Careers empowers individuals to make meaningful contributions to the future of connectivity. Embark on a fulfilling journey, unlock your potential, and drive innovation forward with Ciena Careers.
Important dates & deadlines?
Application Deadline
20 Oct 22, 12:00 AM IST
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Senior Analyst Product Documentation - Technical Writer
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