Quality Analyst

Cimmons
Department Icon Data Science Analytics & Machine Learning
149+ Applicants
Posted: 11 months ago
3-5 years
Bengaluru / Bangalore, Karnataka
Work from Office
Posted: 11 months ago
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Applicants: 149+
Job Description
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Job Description

Skills:
Quality Assurance, Analytical Skills, Root Cause Analysis, Customer Satisfaction (CSAT), Data Analysis, Six Sigma, Case Studies, Call Monitoring,
QA
  • Should have minimum 3-5-year experience as a quality analyst in his previous experience.
  • Should have knowledge in QC tools, MS Office and Preparing Quality Dashboards
  • Free Workshop
    Audit evaluation, Scoring and Documentation
  • To improve overall performance by taking various activities like Dip checks, call listening sessions, regular/structured feedbacks, daily briefings, Preparing TNI etc.
  • Team Player & Ability to coach and provide feedback to associates on audits performed.
  • Perform Root cause analysis.
  • Good analytical skills and knowledge of preparing reports for Agents & Process
performance.

    Looking to get Placed? Try our Placement Guarantee Plan

  • Call Calibration Sessions, actively participate in call calibration sessions to ensure consistency in quality assessments.
  • ACPT Analysis for call audits
  • Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
  • Fatal and Non-Fatal Errors, possess in-depth knowledge of fatal and non-fatal errors while auditing the calls
  • Bottom Quartile identification and steps to improve them
  • Should be excellent in communication- English & Hindi (Mandatory)

Skills

AuditAssuranceAuditingAuditsQaQcQuality AssuranceRoot Cause Analysis

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Important dates & deadlines?

Application Deadline

14 Jun 25, 11:54 AM IST

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Quality Analyst

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