ICM In-Business Quality Assurance – Data Testing - VP

The Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Key responsibilities include:

• Support the Head of Data Testing In-Business Quality Assurance Director to set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe as it relates to WCR data governance

• Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate


• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework


• Assist to ensure data captured is in alignment with the appropriate legal and credit documents needed for credit, operations, management, and regulatory reporting


• Under the supervision of the Head of Data Testing In-Business Quality Assurance Director, support execution of the following:
  
  
  
  • Consistent and objective assessments during QARs
  
  
  • Subsequent follow-up on corrective actions that were raised during QARs
  
  
  • Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICG business management that communicate and measure results and identify negative trends and potential solutions
  
  
  
  


• Help to update and create QAR templates and continuously improve processes and infrastructure by exploring and evaluating new data sources, tools, and capabilities


• Interact with the respective IBQA teams and QA Directors to ensure that quality assurance protocols are adequate for all portfolio under coverage


• Support WCR IBQA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards


• Support WCR IBQA team to abreast of relevant changes to rules/regulations and other industry news including regulatory findings.


• Support the WCR IBQA team on internal projects and initiatives


• Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives


• Travel (less than 10%)

Skills/Competencies:

Quality Assurance:

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  Demonstrable quality control / quality assurance experience using data analytics, including 5-7 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank


• Good understanding QA policies and procedures with the ability to execute change seamlessly


• Good grasp of Wholesale Credit Processes and organizational awareness, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation


• Awareness and adherence to the control environment including Quality Assurance and Quality Control

Leadership:

• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance


• Coach, mentor and lead team members to develop team strengths and build bench strength


• Proven culture carrier

Competencies:

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively


• Written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority


• Experience in analysing datasets and distilling them into actionable information as well as building out end-to-end analytical process flows


• Understanding of process redesign / re-engineering and execution


• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems


• Experience in preparing presentations for seniors

Technical:

• Proficient with Microsoft Office (Word, Excel, and PowerPoint) skills


• Tableau or visualization tool familiarity


• Experience with Loan IQ, transaction capture tools, etc


• Experience with programming languages (SQL, Python) etc.

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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