Ops Analyst - Core Ops

Job Purpose:

The purpose of this role include

• Manage Operational delivery of Payment and Clearing functions


• Manage outsourced service providers to maintain effective oversight and control on process delivery


• Working with key stakeholders in business to implement new/changes on end to end Payment journey including regulatory processes; leading implementation changes, controls & documentation in Operations

Key Responsibilities: -

• Provide effective oversight of TCS Operations dealing with Payment and Clearing processes, supporting all payment product offered by Business. Ensure their performance adhere to SLA in terms of accuracy and timelines.


• Perform day to day monitoring of Key Operational metrics for Payment and Clearing Operations. Ensure metrics are accurate and any inaccurate/incomplete data is challenged and completed appropriately within existing deadline


• Be a subject matter expert in Payments & first point of engagement with business on any initiatives. Understand end to end client journeys and find continuous improvement opportunities and maintain effective control environment


• Work closely with Ops Manager to understand changes to Payments regulations and support implementation of changes by engaging key SME in Operations teams onshore and offshore (outsourced service provider) train them and implement process change to comply with new/updated regulations.


• Manage service delivery with external vendors and Clearing banks by establishing engagement model to identify and resolve issues that impact the process delivery


• Support audit reviews – both Internal and external audits on Payments function for business


• Update and maintain up to date procedure documents. Also responsible for continuous process reviews (and adherence to process) and improvements in Payment Operations


• Ensure all the risks are documented in MCA and deliverables are provided in timely manner. Ensure MCA breaches are minimised


• Manage Corrective action plan for Payment function and engage with stakeholders involved for timely completion and resolution of breaches/issues


• Be an effective back up to Operations Manager in their absence

Development Value:

The role has high development value since it requires working with diverse business areas, a detailed understanding of systems, Operational and regulatory processes, and a bottom-line focus on improvement of the customer experience.

Knowledge/Experience:

Essential

• The ideal candidates will have experience of working in financial services and a good understanding Core Operations functions


• Experience of working in Payment Operations and demonstrate good understanding of Payments and Clearing


• Experience in payment life cycle – processing, reconciliation and Investigations


• Ability to work with minimal supervision within a team environment

Skills:

Essential

• Good verbal and written communication skills


• Flexible and prepared to work in a variety of functions


• Ability to work under pressure and meet strict deadlines.


• High level of accuracy and attention to detail


• Evidence of using effective planning and organizing skills in a previous role.


• Stakeholder management

Qualifications:

• Minimum Degree level

Competencies

• Adaptive to change in a continually changing business environment.


• Work effectively with diverse team

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Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

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Time Type:

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