Ops Sup Supervisor

The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. The role will require adequate knowledge with respect to Regulatory and tax related reporting to Indian authorities through available channels along with ability to handle day to day activities of the bank.

Responsibilities:

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Handling the Month-end, Quarter-end and Year end Regulatory & Financial Reporting of Banking and Cards products for Citibank India, in addition supporting ad-hoc reporting as and when required by regulators
• Perform tax related reporting for the bank like Goods and Service Tax Reporting, Statement of Financial transactions (SFT formerly known as AIR-Annual Information Reporting), Tax Deducted at source, Tax collected at source, Foreign Account Tax Compliance Act and Common Reporting Standards.
• Issuance of Tax certificates like Form 16A and Form 27D
• Perform India Regulatory reporting like Non-Resident Deposit Comprehensive Single Return, International Banking Statistics, Special Monthly Return, ATM statistics etc. belonging to Banking and Cards domain.
• Preparation and submission of US Tax reporting known as 1099 INT and OID Reporting
• Carry out daily activities like Issuance of Demand draft, Revalidation of Demand Draft issued earlier and handling of Demand drafts returns.
• Journal entry posting for customer Claim for the funds available in Sundry and unclaimed sundry.
• Carrying out other day to day entry passing for settlement of intergroups and suspense accounts.
• Processing Claim from Depositor Education awareness fund from RBI that had been transferred earlier.
• Processing claim for Deceased accounts basis the existing RBI regulations and policies defined by the bank including the deletion of holder and disbursement to claimant.
• Updating KYC for resident and non-resident customers basis the risk flag.
• Performing DEMAT related transactions like securities screening, surveillance reporting and handling notices from NSDL and SEBI if any.
• Ensure correct and timely delivery of Reports to the statutory body.
• Proactive management of the investigation and resolution of issues on the regulatory metrics.
• Manage day to day operations of both Financial and Non-financial aspect of the business
• Posting of Journal Entries for the day-to-day operations
• Monitoring and Reconciliation of Entries in General ledger and subledger accounts used by operations
• Work on statements of Intergroup and Nostro accounts, monitor the net inflow or outflow intra-day and arrive at the settlement value on daily basis.
• Conduct training, monitor quality and quantity of teamwork and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze operations information and make evaluative judgements to solve problems
• Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Manage MCA and Risk and Control review and monthly submissions.

Qualifications:

• 7-8 years of relevant experience preferred on banking and cards product
• Sound Knowledge of regulatory and India Tax reporting requirements of India i.e Tax deducted at source, Tax collected at source, Goods and Services Tax.
• Reconciliation of General and Sub Ledger accounts
• Good knowledge on Finance processes (Balance Sheet and P&L reporting) of retail banking products.
• Versatile knowledge in RBI policies and guidelines
• Day to day functions of bank like posting journal entries and revalidation of demand drafts
• Reconciliation of General ledger and subledgers not limited to Sundry, unclaimed sundry and intergroup accounts
• Knowledge in Term Deposits, underlying Interest application, TDS deduction and its relevant functionalities
• Demat product proposition and its features, roles of responsibilities of DP
• Familiar with RBI regulation and guidelines, SEBI regulations, NSDL circulars, Tax regulations of India.
• Knowledge on Intergroup, Nostro and Mirror Nostro accounts, Balance sheet implications of entries in Bank’s internal Books
• Working knowledge of financial industry preferred
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Excellent MS Office Word, Excel and PowerPoint skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. This role requires working in shifts and working on holidays including Saturdays with a compensating off during any of the weekdays. This role requires working in shifts and working on holidays including Saturdays with a compensating off during any of the weekdays.

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