Inbound Customer Service Representative

Key Responsibilities

• Answer inbound customer calls and assist with queries related to accounts, cards, loans, digital banking, and other services.
• Provide accurate information and resolve customer issues within defined guidelines.
• Escalate unresolved issues to the appropriate department or supervisor.
• Document call details, customer concerns, and resolutions in the system.
• 
  Follow call quality standards, scripts, and compliance requirements.
• Maintain a positive, polite, and professional tone during all interactions.
• Meet daily/weekly performance targets such as call handling time, quality scores, and customer satisfaction.

Required Skills & Competencies

• Good verbal communication skills in English, Tamil and at least

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  one regional language (Kannada / Telugu / Hindi, any one or more).
• Active listening and customer-handling skills.
• Ability to remain calm and positive while handling customer concerns.
• Basic computer knowledge and ability to use call center systems.
• Willingness to work in rotational shifts and weekly Offs.
• Customer-focused attitude and eagerness to learn.