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Job Description
- 20+ years in service operations or transformation leadership.
- Strong experience driving large?scale, tech?enabled transformation.
- Expertise in AI, automation, digital platforms, analytics, and process improvement.
- Skilled in change management, organisational design, and capability building.
- Excellent communication and stakeholder management at the executive level.
- Experience in global/multi?region operations.
- Background in consulting, shared services, or customer operations.
- Lean, Six Sigma, Agile, or Change Management certifications.
- A future?focused mindset with strong commercial acumen.
- Lead the multi?year transformation of global service operations.
- Embed AI, automation, and digital tools into core processes.
- Redesign operating models to improve efficiency, quality, and customer experience.
- Drive continuous improvement using Lean/Six Sigma.
- Lead change adoption across teams and regions.
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- Partner with Technology, Product, HR, Finance, and senior leaders.
- Ensure operational stability while delivering measurable improvements.
You will work within a 3,000+ member global operations organisation, collaborating closely with cross?functional leaders in Technology, Product, Content, Finance, and HR.
Hours of Work
- Hybrid work environment
- Full?time, MondayFriday, 45 hours/Week, with some flexibility for global stakeholder time zones.
Skills
Process ImprovementAnalyticsAiIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. With a rich heritage of over 150 years, Clarivate empowers organizations across industries to make confident decisions, drive progress, and transform ideas into reality. Leveraging advanced technology and a vast network of experts, Clarivate delivers solutions for intellectual property, scientific and academic research, regulatory standards, and more. Clarivate Careers offers an exciting opportunity to be part of a dynamic team dedicated to shaping the future of innovation. Join Clarivate to unleash your potential and contribute to shaping a better world through knowledge and expertise.
Important dates & deadlines?
Application Deadline
08 May 26, 05:36 PM IST
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Senior Director, Operational Excellence
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