Business Operations Coordinator

Responsibilities:

• Monitor and triage all work-related messages (emails, internal chat platforms like Slack/Teams, etc.) addressed to or involving the CEO.
• Summarize and report daily activity across internal group chats (departmental WhatsApp, Slack, Telegram, or other team groups).
• Ensure timely follow-ups on key action items discussed in communication threads.
• Maintain a log of all inbound/outbound calls, prepare summaries of important discussions, and flag key issues to the CEO.
  
• Attend internal meetings with or on behalf of the CEO as required.
• Take accurate minutes of meetings, track key decisions, and ensure follow-ups with relevant stakeholders.
• Maintain a centralized task list and update progress of delegated items discussed during meetings.
• Coordinate scheduling of meetings, manage calendars, and align cross-departmental availabilities.
• Prepare executive summaries, reports, and briefs for internal and external meetings.
• Support the CEO in preparing presentations, pitch decks, or strategic memos.
• Liaise with department heads to ensure alignment on weekly and monthly goals.
• Act as a confidential liaison between the CEO and senior leadership or external stakeholders.
• Create daily/weekly dashboards highlighting staff deliverables, missed deadlines, or pending tasks (based on inputs from different teams).
• Follow up with department leads to close open loops on behalf of the CEO.

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• Escalate unresolved operational concerns with appropriate context.

Requirements:

• 3 5 years experience as an Executive Assistant, Business Coordinator, or Communications Manager supporting C-level executives or founders.
• Strong business communication skills (written and verbal) with excellent summarization and synthesis abilities.
• Highly organised, reliable, and capable of handling confidential information with discretion.
• Proficiency in productivity and collaboration tools (Google Workspace, Microsoft Office, Slack/Teams, Trello, Notion, or similar).
• Ability to multitask across functions and follow through independently in a fast-paced environment.
• Strong analytical thinking and prioritisation skills.