Desktop Support Technician

Responsibilities

• Provide technical support for desktop and laptop hardware and software issues.
• Troubleshoot system and network problems, diagnosing and solving hardware faults.
• Install, configure, and maintain operating systems and software applications.
• Set up new users accounts and profiles, configuring their desktop environment.
• Respond to user inquiries related to software functionality and hardware operations.
• Manage and maintain imperative data backup processes and recovery operations.
  
• Assist in research and procurement of new IT equipment and software solutions.
• Maintain accurate records of hardware inventory and software licensing agreements.
• Collaborate with IT team members to provide effective and efficient support services.
• Develop and maintain comprehensive technical documentation for IT processes.
• Provide orientation and training sessions to users on new hardware and software.
• Monitor and manage server equipment performance, ensuring optimal availability.

Requirements

• Bachelor s degree in Computer Science or related technical field preferred.
• Minimum of two years experience in desktop support or a similar role.
• Strong knowledge of Windows and MacOS operating systems and environments.
• Proficiency in troubleshooting and resolving software and hardware issues.
• Excellent communication skills and the ability to explain technical concepts.
• Experience with cloud services and performing network troubleshooting tasks.
• Customer-focused mindset with a commitment to providing excellent service.