Executive - Sales Operation

Job Title : Executive – Sales Operations

Location : Madurai

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Trusted by the worlds leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and speciality threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

Key Responsibilities

What This Role Is About

• Being the go-to person for accurate data, timely updates, and dependable execution.
• Working closely with managers and stakeholders to run projects smoothly, track progress, and close actions.
• Bringing clarity through documentation, SOPs, Project documents, Email, Programmes and clear communication.
• Managing multiple moving parts with attention to detail and calm ownership.

Reporting & Data Management

• Prepare periodic and ad-hoc sales and management reports with a high level of accuracy.

• Maintain, validate, and reconcile sales, incentive, and operational data across systems.
• Perform data checks to ensure consistency, correctness, and audit readiness.
• Create Reports from SAP, CRM, and different sources.

Commercial & Incentive Support

• Support calculation and validation of schemes, rebates, incentives, and employee achievements as per approved policies.
• Assist in the preparation and tracking of credit and debit notes in coordination with Sales and Finance teams.
• Flag discrepancies in processes, create SOPs where required, document and support timely resolution.

Digital Programs & Projects

• Support and manage sales operations programs, including system rollouts, enhancements, and process changes.
• Perform data testing, UAT validation, and business checks for digital initiatives.
• Coordinate with IT and business teams to ensure smooth execution and adoption.

Documentation & Knowledge Management

• Create and maintain SOPs, ROE documents, and operational playbooks.
• Develop case studies documenting business problems, solutions, and outcomes.
• Ensure documentation is updated, version-controlled, and communicated to stakeholders.

Stakeholder Management & Operations Support

• Act as a key coordination point between Sales, Finance, IT, Procurement, and other stakeholders.

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• Manage ad-hoc data and operational requests with clarity, accuracy, and ownership.
• Communicate status, risks, and dependencies proactively.

Process Improvement & Problem Solving

• Identify gaps and inefficiencies in processes and recommend improvements.
• Demonstrate a strong attention-to-detail and figure-it-out mindset while handling ambiguity.
• Support continuous improvement initiatives to enhance efficiency and accuracy.

Qualifications & Skills

• Bachelors degree in commerce, IT, or Engineering.
• Strong proficiency in Microsoft Excel; exposure to SAP, SAP BW, BI tools, or digital platforms is an advantage.
• Strong analytical skills with high attention to detail.
• Proven ability to manage stakeholders and cross-functional dependencies.
• Structured thinking, ownership mindset, and clear communication skills.

At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.

Apply now to be part of our dynamic team and help shape the future of textiles.

Role Overview

This role is designed for a reliable, detail-oriented, and highly enthusiastic professional who thrives in a fast-paced sales operations environment. This individual will play a critical role in managing data, supporting digital and operational projects, and acting as a dependable partner to business stakeholders. The role requires strong communication skills, structured documentation abilities, and the ownership mindset to see initiatives through from start to finish.