Customer Chat & Call Support Executive

Job description

Customer Chat & Call Support Executive

Location: Bengaluru, Karnataka (Work from Office)

Shift: Rotational Shifts with Rotational Week Off

Salary: based on experience

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and professionally.
• Issue Resolution: Identify and resolve customer issues, providing accurate information and ensuring customer satisfaction.
• Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Team Collaboration: Work closely with team members and supervisors to meet performance targets and improve service quality.

Eligibility Criteria:

• Education: Any Graduate or Undergraduate.

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  Experience: Freshers and candidates with prior experience in customer support are welcome to apply.
• Communication Skills: Fluency in English. Proficiency in additional languages is a plus.
• Technical Skills: Basic knowledge of Microsoft Excel for data entry and reporting.
• Typing Speed: Minimum 30 words per minute with 90% accuracy.
• Availability: Willingness to work in rotational shifts, including weekends and holidays

Note: This role is based in Bengaluru, Karnataka, and requires candidates to work from the office. Candidates should be prepared for rotational shifts and week-offs.

If youre interested in applying or need further information, Send mail to [HIDDEN TEXT]