SailPoint Support Engineer (IdentityIQ)

Hiring: Cybersecurity Experts !!
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SailPoint Support Engineer (IdentityIQ) | Bangalore
Location: Bangalore (Relocation accepted)
Work Mode: 100% Onsite (No WFH)
️ Work Environment: Secure Clean Room setup (24/7 rotational shifts)
Role: SailPoint Support Engineer (Level A / SA)
We are looking for experienced professionals to support SailPoint IdentityIQ in a high-security, enterprise environment.
check mark button Key Responsibilities

• Support SailPoint IdentityIQ operations (L2/L3 support)
• Manage and troubleshoot:
• 
  Account aggregation processes
• Provisioning workflows
• Access certifications
• Role-Based Access Control (RBAC)
• Monitor logs and diagnose system-level failures
• Handle incidents, problems, and changes following ITIL processes
• Coordinate with cross-functional teams in a 24/7 support model
  

Required Skills

• 3+ years of experience in SailPoint IdentityIQ support
• Strong understanding of IAM concepts and workflows
• Experience with ITIL processes (Incident, Problem, Change)
• Hands-on troubleshooting and log analysis skills
  

star Preferred Qualifications

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• Experience supporting large enterprise IAM environments
• Familiarity with ServiceNow/JIRA or similar ticketing tools
• Experience in regulated / high-security environments
  

Soft Skills

• Strong ownership and accountability
• Ability to stay calm under incident pressure
• Excellent communication skills (written & verbal)
• Detail-oriented with strong documentation discipline
• Collaborative and service-focused mindset
  

warning Important Notes

• Work from office is mandatory (No WFH)
• Role requires working in a secure ODC (Clean Room)
• Must be flexible for 24/7 rotational shifts