102+ Applicants
Posted: 7 months ago
2-6 years
Noida,
Uttar Pradesh
Work from Office
Posted: 7 months ago
|
Applicants: 103+
Job Description
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
- Support Coordinator
Location: Noida
Experience: 2+ Years
Industry Preference: Software Company
We are seeking a Support Coordinator with over 2 years of experience to lead a support team, uphold SLA compliance, and proficiently handle ticketing software. The ideal candidate should have previous experience in a software company and possess exceptional coordination and problem-solving abilities.
Responsibilities:
- Supervise and manage the support team to ensure seamless operations.
- Monitor SLAs rigorously and take proactive measures to prevent breaches.
- Utilize ticketing software to efficiently track, assign, and resolve support requests.
- Serve as a bridge between teams to ensure prompt issue resolution.
- Analyze reports to enhance support processes and team performance.
- Provide guidance and training to team members to boost productivity.
- Collaborate with internal departments to optimize support operations.
- Escalate critical issues to relevant stakeholders for swift resolution.
Looking to get Placed? Try our Placement Guarantee Plan
Requirements:
- 2+ years of experience in a Support Coordinator or similar role.
- Proven track record of team management and SLA compliance.
- Proficiency in ticketing software (e.g., Zendesk, Freshdesk, Jira, or similar).
- Strong problem-solving, communication, and coordination skills.
- Ability to prioritize tasks and multitask efficiently in a fast-paced environment.
- Previous experience in a software company is advantageous.,
Skills
OperationsTicketing SoftwareCoordinationCommunicationSLA ComplianceTeam ManagementProblemSolvingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
19 Oct 25, 12:36 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
