Facilities Management And Administration Officer

Job description / Role

Job Purpose

- Support the FMA manager on overseeing outsourced services like cleaning, pest control, waste management, and office clerks to maintain a safe and pleasant work environment.
- This role is based the Support Service function. The Support Service function reports directly into the COO
- The COO function aims to become a best-in-class operating function in the bank, and this role plays a crucial part in enabling that purpose; the role will serve the whole bank at all locations

Job Accountabilities

- Assist in the planning, organizing, and execution of FMA activities to support operational effectiveness.
- Manage annual reviews, contract renewals and relationships with vendors
- Conduct regular inspections to ensure cleanliness, hygiene, and safety standards are maintained at all bank premises.
- Support the implementation and monitoring of strategies for continuous improvement in equipment reliability and effectiveness.
- Report and track FMA-related issues, ensuring timely resolution and escalation as needed.
- Manage ordering and inventory control of office supplies and durable goods in a cost-effective manner.

- Ensure contracted maintenance and housekeeping service level agreements are adhered to and maintained.
- Support contract management for FMA services and the implementation of maintenance procedures.
- Inspect buildings, equipment, and systems to identify any issues
- Ensure to comply with Audit requirements, internal and external report obligations etc. in line with Policy guidelines
- Review FM of each CBD location
- Visit branches to inspect the buildings, equipment, and systems to identify faults or risks
- Liaise with AMC vendors for scheduled preventive maintenance
- The FMA Support Officer is responsible for supporting end-to-end facilities management and administration processes, contributing to the departments transition towards centralized, customer-focused operations.
- The role requires adaptability to ongoing changes in department structure and processes, with a focus on enhancing internal customer satisfaction and achieving business goals.

Requirements
Qualifications

- 3-5 years relevant experience in FMA preferably in Banking
- Strong working knowledge in business applications including Excel and Word
- Analytical and review skills with the ability to draw the correct conclusions from reviews
- Time management and organization skills with the ability to prioritize and multi-task
- Ability to work independently with minimum supervision
- Demonstrated ability to establish and maintain effective relationship and partnership with key stakeholders including contractors, consultants etc.
- Excellent Planning and organizational skills with demonstrated ability to execute on time and on budget
- Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business/function
- Excellent written & oral communication and presentation skills including the ability to deliver clear and accurate messages to management

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.