Financial Crime Operations Manager

Organisation:

ASB Bank Limited is one of New Zealands largest banks and is a wholly owned subsidiary of CommBank. At ASB, the customer is at the heart of everything we do. Recognised as one of New Zealands leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies.

ASBs Financial Crime Operations team protects ASB and its customers from the impact of Financial Crime. You will contribute in a meaningful way to the protection of Aotearoa New Zealand from organised crime, modern slavery, extreme right-wing groups, and other activity which places New Zealand at risk.

Job Title: Manager - Financial Crime Operations (ASB)

Location: Bangalore

Business & Team: ASB - Financial Crime Operations

Impact & contribution:

As a Manager - Financial Crime Operations, you will lead a team of Financial Crime Specialists responsible for delivering Enhanced Customer Due Diligence (ECDD) reviews in line with New Zealands AML/CFT regulatory requirements and ASBs policies.

You will be accountable for team performance including productivity, utilisation, quality, customer experience (using templated communications), and adherence to SLAs.

Reporting lines: Reporting to Executive Manager - CBA India.

Roles & Responsibilities:

Operational Leadership & Production Management :

• Drive achievement of productivity, SLA and quality targets.

• Oversee day to day workflow allocation and capacity planning.

  

• Monitor performance metrics and address performance gaps accordingly.

• Embed a robust operating management model in your team, incorporating effective and integrated operating cadence, workforce management and workflow.

Risk Management & Governance :

• Ensure ECDD reviews are conducted in line with AML/CFT Act (New Zealand), relevant New Zealand regulatory frameworks, ASB SOPs and Standards, and applicable international requirements.

• Maintain agreed productivity and SLA targets.

Stakeholder Engagement & Team Leadership :

• Support the Executive Manager to develop and lead a dynamic team managing and dealing with a high volume of cases, with varying levels of complexity.

• Ensure staff retention is appropriately managed, including recruitment where required.

• Partner with stakeholders to ensure transparent and effective communication and resolution of issues impacting ASB and ASB customers.

Essential Skills:

• 8+ years of relevant experience in financial crime operations, AML/CTF, fraud prevention, or regulatory compliance in a global banking or financial services environment.

• Strong knowledge of AML/CFT regulations, New Zealands relevant legislation and guidance material (e.g. AML / CFT, Sanctions, BS11) and APRAs prudential standards (CPS 230, CPS 510) would be highly advantageous.

• Highly proficient in verbal and written English.

• Proven experience managing and leading team supporting global financial crime operations.

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• Exceptional organisational and time management skills to handle multiple tasks and deadlines efficiently.

• Experience in liaising with various stakeholders.

• Strong time management and prioritisation skills.

EducationQualifications:

• Bachelors degree in a relevant field such as Finance, Accounting, or Business administration.

• Professional certifications such as CAMS (Certified Anti-Money Laundering Specialist)