Account Manager

ABOUT NEXUS SOLUTIONS

Nexus Solutions is a group of specialist businesses operating across corporate services, technology, and consultancy. Headquartered in Dubai, with European roots and operations spanning six countries, we support clients navigating complex, regulated, and fast-moving industries.
Our teams deliver technology-enabled solutions, licensing and corporate support, operational services, and strategic consultancy that help clients operate efficiently, scale sustainably, and remain compliant in demanding environments. As regulation tightens and industries evolve, clients require more than individual service providers they need structured partners who bring operational discipline, commercial clarity, and long-term perspective.
As we continue expanding our regional footprint, our focus remains on building high-performing teams who take ownership, value accountability, and want to grow with a business that is scaling with intent and structure.
ROLE PURPOSE

The Account Manager owns post-sale client relationships across assigned accounts, ensuring client satisfaction, retention, and commercial growth.

This role operates proactively by monitoring performance, identifying optimisation opportunities, supporting upsell and renewal discussions, and ensuring structured escalation management when required. The Account Manager acts as the commercial and operational bridge between clients and internal teams, protecting scope, maintaining clarity, and driving long-term account value.

KEY RESPONSIBILITIES

Account Ownership & Relationship Management

• Own day-to-day relationships with assigned clients

• Act as primary commercial and operational point of contact

• Lead structured client calls, reviews, and performance discussions

• Maintain consistent, proactive communication with key stakeholders

Performance Monitoring & Insight

• Monitor account performance metrics and service usage

• Interpret data trends and provide structured insights to clients

• Identify risks, gaps, or optimisation opportunities

• Prepare performance summaries and structured reports

Commercial Growth & Retention

• Support renewals, contract extensions, and pricing discussions

• Identify upsell and cross-sell opportunities aligned to client needs

• Maintain clear visibility over account pipeline and forecasts

• Ensure scope discipline and protect margin integrity

Escalation & Delivery Oversight

• Own escalated issues and coordinate resolution across teams

• Ensure structured internal briefing before escalation

• Communicate progress and resolution clearly to clients

  

• Maintain control and professionalism during high-pressure incidents

Internal Coordination & Governance

• Work closely with Client Support and Product Specialists

• Ensure internal teams understand client priorities and expectations

• Maintain accurate CRM records (notes, risks, next steps, forecasts)

• Support structured handovers between sales and delivery

WHO THIS IS ROLE FOR:

This role is suited to professionals who:

• Enjoy owning client relationships and outcomes

• Are comfortable engaging with decision-makers and senior stakeholders

• Balance commercial awareness with operational discipline

• Prefer accountability and structured ownership over reactive execution

• Thrive in environments where performance and results matter

Requirements
REQUIRED BACKGROUND & SKILLS

Required

• Experience in Account Management, Client Services, or B2B customer-facing roles

• Experience working with CRM systems to manage account records and pipeline

• Experience managing renewals, upsells, or cross-sell discussions

• Strong stakeholder communication skills

• Experience working alongside support and delivery teams

• Ability to interpret performance metrics and communicate insights

• Structured approach to documentation and follow-up

• Experience handling client escalations professionally

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Nice to Have

• Experience in iGaming, betting, or regulated technology sectors

• Familiarity with revenue or performance metrics

• Experience working in SaaS or service-based technology environments

Benefits
WHAT WE OFFER

• Performance-driven progression opportunities
  
• Generous bonus and incentive programs linked to individual and team performance
  
• 30 days remote working per year
  
• UAE residency visa and medical insurance
  
• Enhanced annual leave allowance
  
• Referral rewards for contributing to business growth
  
• Exposure to international teams and clients
  
• A collaborative, ambitious and accountable team culture
  

COMPENSATION

• AED 12,000 - 15,000 per month depending on level and experience
  
• Performance-based commission aligned to account retention and growth objectives.
  

WHY JOIN US

• Real Ownership: You won't be a small cog in a large machine. You'll have clear responsibility, visibility, and the opportunity to make an impact.
  
• Structured Growth Path: We operate under a defined career framework with clear progression criteria. Advancement is based on performance, not politics.
  
• High Standards, Low Ego: We value disciplined operators who take pride in their work. We move fast, but we don't cut corners.
  
• Exposure Across Services: Work across multiple products and business lines in a cross-functional environment that builds real commercial understanding.
  
• Growing Scale-Up Environment: We combine the pace and opportunity of a scale-up with increasing operational structure and maturity.