IT Support / Admin

Skills:
Technical Troubleshooting, Customer Service, Network Administration, Hardware Maintenance, Software Installation, IT Security, Documentation, Communication Skills,
Company Overview
Welcome to Confair, your expert in Revenue Cycle Management and e-Publication. We cater to US healthcare providers, offering extensive industry expertise with over 25 years of experience in various medical specialties. Our cutting-edge solutions deliver robust results for clients. In e-publication, we specialize in XML conversion, Epub3 conversion, Apdf conversion, and more, leveraging technology and automation for high-quality output. Headquartered in Coimbatore, Tamilnadu, we pride ourselves on specialized talent, superior performance, and seamless execution. www.confairtechnologies.com.
Job Overview
We are looking for a dedicated IT Support Admin to join our team in Coimbatore. This full-time or part-time role involves managing and supporting our IT infrastructure and ensuring seamless operation across all departments. The candidate will be responsible for troubleshooting technical issues, maintaining hardware and software, enhancing IT security, and providing excellent customer service.
Qualifications And Skills

• Strong technical troubleshooting skills to diagnose and resolve IT issues promptly.

• Excellent customer service skills to assist users with IT-related problems effectively.
• Experience in network administration, including configuring and maintaining network hardware and software.
• Proficiency in hardware maintenance to ensure the proper functioning of all IT equipment.
• Knowledge of software installation processes and the ability to install and configure various applications.
• Understanding of IT security principles to protect the companys data and systems.
• Excellent documentation skills to maintain accurate records of IT issues and solutions.
• Strong communication skills to interact with both technical and non-technical staff effectively.
  

Roles And Responsibilities

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• Provide technical support to employees by responding to IT-related queries and issues.
• Perform routine network administration tasks and monitor network performance.
• Ensure the security of the IT infrastructure by implementing security measures and conducting regular system audits.
• Install, configure, and maintain hardware and software components of the IT system.
• Maintain an up-to-date inventory of IT equipment and ensure its proper functioning.
• Document IT procedures, configurations, and troubleshooting steps for future reference.
• Assist in the development and implementation of IT policies and best practices.
• Communicate with vendors and service providers to resolve technical issues and manage IT-related projects.