Admin Assistant / Receptionist

We are looking for an efficient and highly organized Admin Assistant to handle client communication, support partnerships, manage office administration, and provide general administrative support to the team.
Key Responsibilities
Client Communication:
Act as the primary point of contact for client inquiries via phone, email, and other communication channels.
Schedule and coordinate client meetings, ensuring timely follow-ups and updates.
Maintain accurate and up-to-date client records in the CRM system.
Address client concerns with professionalism and escalate issues when necessary.
Ensure a high level of customer service and satisfaction with every client interaction.
Partnership Support:
Manage communication and coordination with business partners and stakeholders.
Prepare and maintain documentation related to partnerships, contracts, and agreements.
Conduct research on potential partners and compile relevant data for decision-making.
Track and ensure timely execution of partnership deliverables and agreements.
Assist the Marketing or Operations Manager in drafting proposals and managing partnerships.
Office Administration:
Take ownership of office inventory management, including tracking and restocking supplies as needed.
Coordinate with vendors and service providers for office maintenance, including air conditioning, plumbing, electrical work, and other repairs.
Monitor and manage office equipment, ensuring timely servicing and repairs to maintain functionality.
Develop and implement procedures to optimize office organization and efficiency.
Support team projects and events with logistical and administrative tasks.
Administrative Support:
Manage calendars, appointments, and meeting schedules for the management team.
Organize and maintain physical and digital records, files, and documentation.
Assist in preparing detailed reports, presentations, and correspondence.
Provide administrative support for team initiatives and ad hoc tasks.
Required Skills and Competencies:
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office, Google Workspace, and CRM systems.
Ability to handle sensitive information with confidentiality.
Strong attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
Qualifications and Experience:
1-2 years of experience in an administrative role.
Experience in client communication, managing partnerships, and office administration is a plus.