Customer Support Representative (Part Time)

Customer Support Representative (Part Time):
Job Brief:
Customer Support Representative will act as a liaison, provide services information, answer questions, and resolve any emerging problems that the customers might face with accuracy and efficiency.
Roles & Responsibilities: -
- Responding to customer queries in a timely and accurate way, via phone or chat.
- Handle calls in a consistently polite, professional, and efficient manner. - Analyzing and reporting product malfunctions.
- Follow-up on customer inquiries which are not immediately resolved & respond to customer requests and clarify the desired information.
- Take the extra mile to engage and help the customers.
Skills Required:
- Should possess positive attitude, active listener & attention to details.
- The candidate should be Bilingual (English/Hindi/Urdu/Arabic)
- Candidate should possess time management, problem solving & critical thinking skills.
- Candidate should have work experience as a Customer Support Representative or customer support agent. (Mandatory)
- Technical competencies: Zendesk, FreshDesk, Bitrix24, Zoho, Salesforce
**This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns** __________________________________________________________________________________
Location: DSO/Al Barsha 1 (Preference would be given to candidates with their own VISA). Working Day and timing: Monday to Friday (06:00pm-10:00pm) & Weekends (09:00am-10:00pm) Hourly Pay: AED 20 per hour
To Apply: Mail-to: jobs(at)upay(dot)ae with the subject "Application for the post of Customer Support Representative (Part Time)
Job Types: Full-time, Part-time