IT Help Desk Support

What role you will play in team: You will be the first point of contact for end-users needing IT support, providing prompt and effective assistance to resolve their technical issues.

What you will do: You will handle incoming support requests, troubleshoot problems, and escalate complex issues to the appropriate team members.

Key responsibility:

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve common IT issues (e.g., password resets, software problems, email issues).
• Document and track support tickets.
• Maintain and update the knowledge base.
• 
  Escalate complex issues to senior technicians.
• Maintain a high level of customer satisfaction.

Required Qualification and Skills:

• Bachelor's degree in Computer Science or related field.
• 0-1 years experience in IT support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with ticketing systems.
• Proficiency in Windows operating system.

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Benefits Included:

• Competitive salary.
• Health insurance.
• Paid time off.
• Opportunities for professional development.
• Friendly and collaborative work environment.

A Day in the Life: A typical day includes resolving user issues, documenting solutions, and escalating complex requests.