Technical Trainer And Support Specialist
IT / Software Development & Related
102+ Applicants
Posted: 8 months ago
5-9 years
West Bengal
Work from Office
Posted: 8 months ago
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Applicants: 102+
Job Description
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Job Description
- As a Technical Trainer at CTM, your role will be crucial in providing new consulting staff with a solid foundational understanding of the consultant role and keeping all employees updated on technical products across the business. Your responsibilities will include:
- Delivering and continually enhancing technical training programs focused on Operations, Client Value Managers, and Business Analysis and Solutions Managers.
- Ensuring that all employees have a thorough understanding of processes, procedures, and systems within CTM through your extensive training experience.
- Playing a key role in employee development and supporting the enhancement of key skills within the organization.
- Utilizing your excellent presentation and interpersonal skills to effectively communicate with diverse user groups.
- Adapting to change management principles and building rapport with key customers, both internal and external.
- Applying your analytical and problem-solving skills to address technical challenges and client solutions effectively.
- Running workshops and information sessions utilizing Adult Learning concepts to facilitate learning and development.
To excel in this role, you should possess:
- Demonstrated experience in systems administration, Product Support, and developing client solutions.
- Extensive knowledge of travel online booking tools, functionality, systems, and business processes.
- Strong operational and technical understanding with the ability to quickly acquire new technical knowledge.
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- Excellent communication skills and the ability to adapt your communication style to different audiences.
- Previous experience in the travel industry would be advantageous.
- Working knowledge of Tramada, Amadeus, and/or Sabre is highly desired.
- Proven ability in change management principles and creating rapport with customers.
- Certificate IV in Workplace Training & Assessment would be advantageous.
CTM offers a supportive work environment that prioritizes career development and wellbeing. Employee benefits include travel discounts, Perkbox benefits, training opportunities, wellness days, and flexible work arrangements. CTM values diversity and encourages applicants from all backgrounds to apply, making it an award-winning company that values people, community, and innovation.,
Skills
Business AnalysisConsultingChange ManagementManagementConsultantSystems AdministrationProblemsolving SkillsSabreOBTInformation SessionsAmadeusAnalytical SkillsDeveloping Client SolutionsTramadaTravel Online Booking ToolsAdult Learning ConceptsRunning WorkshopsProduct SupportIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
26 Oct 25, 12:35 PM IST
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