Admin & Business Support Coordinator

We are looking for a proactive and organized Business Support Coordinator to join our team in Dubai. This is a cross-functional role that sits at the intersection of sales support, accounting, and HR administration. The ideal candidate is a strong communicator who takes ownership, manages multiple priorities with ease, and thrives in a dynamic trading environment.

Responsibilities

■ Sales Support: 

• Respond to customer inquiries via phone and email promptly and professionally

• Create and manage CRM contacts, leads, and sales opportunities

• Issue quotations and proforma invoices with accurate pricing and product availability

• Create sales orders upon client confirmation and verify stock availability

• Send order confirmations with expected delivery timelines

• Close won opportunities in the CRM and maintain up-to-date records

• Assist with vendor registration processes as required

• Prepare and post sales and service invoices accurately in the ERP system

• Review and send Statements of Account (SOA) to customers

• Follow up on overdue balances via email, phone, and other communication channels

• Coordinate cheque collection from customers

• Handle and process customer credit application forms

• Review and process overtime, per diem, area/site allowances, and uplift claims for service and sales teams; obtain necessary approvals

■ HR & Administration

• Handle visa applications for employees and dependents (JAFZA and immigration processes)

• Maintain and organize employee files including contracts, visa copies, Emirates ID, e-Labour and employment cards

• Support company licensing activities including new applications, amendments, and renewals

Qualifications

■ Bachelor's degree in Business Administration, Accounting, Finance, or a related field

■ 6-8 years of experience in a sales support, accounting, or business administration role

■ Prior experience in a Free Zone environment (JAFZA or similar) is an advantage

Skills & Attributes

■ Proficient in ERP systems and CRM platforms; strong command of Microsoft Office Suite

■ Solid understanding of invoicing, accounts receivable, and basic credit management

■ Excellent written and verbal communication skills in English

■ Highly organised with the ability to manage multiple priorities across different functions

■ Familiarity with JAFZA portal processes and UAE visa procedures is an advantage

■ A team player with a proactive, can-do attitude and strong attention to detail