IT Support Cum Administration Assistant - Product Science & Technology (Contractor)

Position: IT Support & Administrative Assistant - Product Science & Technology
Job Type: Contract
Location: Hyderabad
Job Purpose
The role provides end?to?end digital platform support alongside administrative and coordination support for the PS&T (Product Science & Technology) organization.
This Role Ensures

• Continuity and sustainability of PS&T SharePoint sites and Microsoft Power Platform solutions (Power Apps & Power Automate)
• Reliable administrative, documentation, and coordination support for PS&T teams, particularly within the APAC region
  

The incumbent will work closely with PS&T leadership, technical stakeholders, and regional teams, combining hands?on IT support with structured administrative execution.
Key Responsibilities

• PS&T IT Support & Digital Platform Ownership (Core)
• Manage, maintain, and optimize PS&T SharePoint Online sites, including:
• Site structure, permissions, document libraries, lists, and workflows
• Content organization and lifecycle management
• Provide ongoing support for Power Apps:
• Maintain and enhance existing applications
• Troubleshoot functional and performance issues
• Implement minor enhancements based on business needs
• Support and maintain Power Automate flows:
• 
  Monitor flow health and resolve failures
• Update logic and connectors as required
• Improve reliability and efficiency of automations
• Act as the primary technical owner for PS&T digital tools previously developed and supported by other colleague
• Maintain documentation for SharePoint sites, Power Apps, and Power Automate solutions
• Ensure compliance with internal governance and best practices for Power Platform usage
• Administrative & Operational Support Responsibilities
  

Under the guidance of PS&T and APAC leadership, the incumbent will also provide administrative assistant support, including:

• Manage and maintain technical and operational documentation within SharePoint and PS&T databases
• Upload, organize, and maintain documentation, reports, and records accurately and on time
• Act as the focal point for coordination with:
• External vendors, contractors, and service providers
• Internal PS&T stakeholders across regions
• Coordinate and track preventive maintenance activities and related documentation to support team effectiveness
• Maintain SharePoint folders and documentation for continuous improvement initiatives
• Support PS&T teams with:
• Coordination of research sample shipments
• Team meetings, workshops, and events
• Provide secretarial and administrative support to PS&T leadership as required

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  Assist PS&T teams in managing and updating internal databases and filing reports properly
  

Required Skills & Experience

• Mandatory
• Strong hands-on experience with SharePoint Online
• Strong experience with Microsoft Power Apps and Power Automate
• Proven experience supporting existing production systems
• Excellent organizational and documentation management skills
• Strong written and verbal communication skills in English
• Ability to manage multiple responsibilities independently in a global environment
• Preferred / Nice to Have
• Background or exposure to data analytics, data engineering, or data science
• Experience with Power BI
• Experience in technical, laboratory, packaging, or R&D environments
• Prior experience working with APAC or global teams
• Personal Attributes
• Highly organized, structured, and detail oriented
• Adaptable and comfortable working across diverse activities
• Strong ownership mindset with the ability to work independently
• Clear communicator with the ability to document and share information effectively