Consumer Experience Executive

Job description / Role

We are looking for a proactive and detail-oriented Consumer Experience Executive

To drive the excellence of product content across digital platforms, ensure a seamless new product listing process, collaborate with agencies, and support eCommerce account management. This role is pivotal in shaping how our brand is represented to consumers online and ensuring a superior end-to-end content and shopping experience.

Key responsibilities

• Own and maintain the eCommerce portfolio content masterlist, ensuring accuracy, consistency, and alignment with brand guidelines across platforms.
• Lead the new product listing process on eCommerce platforms (e.g., Amazon, Noon, Ounass, Namshi, etc.) ensuring timely and complete submissions.
• Work closely with internal teams and regional counterparts to localize and adapt assets where required.

• Act as the main point of contact with the content agency for asset creation, copywriting, and imagery requirements.
  
• Ensure all content meets platform-specific and SEO guidelines while remaining brand-consistent.
• Track timelines, approvals, and deployment of content on product pages.

• Monitor live content quality across platforms, ensuring an optimal digital shelf experience.
• Collaborate with Customer Service and Account Management to address negative reviews, FAQs, and feedback loops.
• Optimize brand pages to reflect brand USPs and consumer-centric messaging.

• Conduct regular audits of key competitors across eCommerce platforms focusing on pricing, content quality, reviews, and positioning.
• Deliver actionable insights to the broader team to influence content strategy and commercial plans.

• Support the eCommerce team with daily tasks such as campaign setup, platform audits, and brand store optimization.

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  Track and report performance metrics related to content health, consumer feedback, and conversion KPIs.

Skills & competencies

• Strong project management and organizational skills.
• Detail-oriented with a passion for content and brand storytelling.
• Analytical mindset with proficiency in Excel, PowerPoint, and basic performance reporting tools.
• Excellent verbal and written communication skills, with the ability to influence and collaborate across all levels of the organization, including non-technical stakeholders.

Qualifications and experience

Bachelors degree in Marketing, Business, Communications, or a related field.

1-3 years of experience in digital content, eCommerce, or marketing.

Job Function: Marketing, Advertising & PR

Company Industry: Audit & Accountancy