Senior IT Analyst, Cloud & Digital Workplace

Make an impact at a global and dynamic investment organization
When you join CPP Investments, you are joining one of the worlds most admired and respected institutional investors. As a professional investment management organization, CPP Investments invests the funds of the Canada Pension Plan (CPP) to help ensure its financial sustainability for generations of working and retired Canadians.
CPP Investments invests across regions and asset classes to build a globally diversified portfolio. It holds assets in public equity, private equity, real estate, infrastructure, and fixed income, and the CPP Fund is projected to reach $3.6 trillion in assets by 2050. The organization is headquartered in Toronto with offices in Hong Kong, London, Mumbai, New York City, São Paulo, and Sydney.
CPP Investments successfully attracts, selects, and retains talented individuals from top-tier institutions worldwide. Join our team for access to:

• Stimulating work in a fast-paced and intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Diverse and inspiring colleagues and approachable leaders
• A hybrid-flexible work environment with an emphasis on in-person collaboration
• A culture rooted in principles of integrity, partnership, and high performance
• An organization with an important social purpose that positively impacts lives
  

If you have a passion for performance, value a collegial and collaborative culture, and approach work with the highest integrity, invest your career here. 
Role Summary:
As a Senior IT Analyst, you will embody advanced technical expertise and strategic thinking to drive maturity of IT Service delivery. You will be responsible for managing complex troubleshooting tasks, leading the delivery of objectives and key results, providing coaching and mentorship to IT analysts to develop their technical skills, while also ensuring outcomes are aligned with business objectives.
Accountabilities & Qualifications:

Core Accountabilities

• Lead the resolution of complex issues, applying a strategic approach to problem-solving and leveraging in-depth technical knowledge.
• Oversee the operation of systems and processes, ensuring they not only meet but aim to exceed service level agreements through continuous improvement and proactive management.
• Establish strong partnerships with business units, infrastructure teams, and vendors to drive problem resolution and the successful implementation of strategic projects and initiatives.
• Advocate for the adoption of emerging technologies and practices that can provide tangible benefits and enhance the IT portfolios value.
• Mentor and coach IT analysts, guiding their technical development and enhancing the teams overall capabilities.
• Utilize performance metrics to identify trends and support the development of strategies to improve systems performance and mitigate issues.
• Develop and deliver training sessions for end-users on new systems, software, or processes, ensuring user adoption and maximizing the return on IT investments.
  

Core Qualifications (Education And Experience)

• Bachelors degree in Information Technology, Computer Science, or a related field
• 4+ years of relevant experience
• Deep understanding of ITIL practices and experience with IT service management platforms like ServiceNow or BMC Remedy.

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  Proficiency in cloud computing services (e.g., AWS, Azure, Google Cloud Platform) and experience in managing complex cloud infrastructure projects.
• Advanced knowledge of database administration, data modeling, and performance tuning, particularly with Oracle and SQL Server.
• Strong understanding of advanced networking concepts, including network architecture, security, and troubleshooting.
• In-depth knowledge of cybersecurity principles, risk management, and experience with implementing security measures.
  

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At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.
We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process. 
Our Commitment to Inclusion and Diversity:
In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.
Disclaimer:
CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.