Major Incident Manager (Networks)-AVP

Your skills and experience

The role requires an experienced person who would be interacting and supporting senior management daily. Due to the specific exposure to senior management, this role gives you the opportunity to build your professional network and position within the firm. You are able to work independently and in collaboration with various stakeholders as part of a global team. You have a curious mindset and are interested to learn and adapt with the ever-changing technologies and requirements in the financial industry.

• Proficient handling of Major Incident Management process tasks in alignment with established processes, minimizing business impacts and meeting SLA targets
  


• Management of network outages, impact assessments, incident resolution, and incident (and technical) calls as well as escalation, communication and coordination of all incident support activities
  


• Proven coordination and leadership ability in the context of being able to handle large groups of technical contributors during major incidents and retain control of fast paced conference calls
  


• Collection, triage (classification and prioritization) and incident escalation to technical teams as necessary. This includes actively engaging Network Services and other IT-stakeholders to drive service restoration as soon as possible, minimize business impact and meet SLA targets
  


• Drive continual service improvement across Incident management teams and work with our partners to deliver improvements across people processes, and technology in order to increase stability and availability of IT services. This includes delivery of post-mortems, identification of improvement areas and execution of such in partnership with the wider Network Services team
  


• Requires working in shifts to provide coverage globally (including EMEA and AMERICAS regions)
  


• Stakeholder-management: Establish and grow relationships with team members, leadership, and technology contacts

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• Minimum of 7 years industry experience with good knowledge in incident management
  


• Problem Management or Change Management experience is an advantage
  


• Good written and verbal communication skills
  


• Dedication to fostering an inclusive culture and value diverse perspectives
  

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.