Sales Executive

Company Description

Croma, a brand of Infiniti Retail Ltd. under the Tata Group, stands as one of Indias leading consumer electronics and durables retailers. With a robust network of over 540 stores in 200+ cities, Croma continues to expand its presence in metro suburbs and tier-2 and tier-3 cities. The company offers customers a seamless omni-channel shopping experience through its brick-and-mortar stores and online platform at www.croma.com. Integrated with the Tata Neu ecosystem, Cromas products are also accessible on the Tata Neu app. In 2024, Croma earned recognition as one of the 100 most valuable Indian brands in the Brand Finance India 100 report.

Role Description

This is a full-time, on-site role for a Sales Executive at Croma, located in Kottayam. The Sales Executive will be responsible for assisting customers in identifying their needs, providing expert advice on electronic and consumer durable products, achieving sales targets, and maintaining excellent customer relationships. Key responsibilities include addressing customer queries, cross-selling and upselling products, managing in-store displays, and ensuring an exceptional shopping experience. The role also involves coordinating with the internal team for smooth operations and staying updated on product knowledge to assist customers effectively.

Qualifications

• Customer engagement and relationship-building skills to deliver exceptional service and retain customers.
• Sales expertise, including target achievement, cross-selling, upselling, and solid negotiation skills.

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• Product knowledge and market awareness of consumer durables and electronic goods.
• Strong verbal communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced retail environment and adapt to dynamic work demands.
• Prior experience in retail, sales, or customer service roles is preferred.
• High school diploma or equivalent; a bachelors degree in business, marketing, or a related field is desirable.